About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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4 Things I Learned From a Presentation to Investors By 2 United Airlines Executive Vice Presidents

united-plane
Sep 05 2019

Executive Vice President and Chief Financial Officer Gerry Laderman and Executive Vice President and Chief Commercial Officer Andrew Nocella answered questions from Helane Becker at the Cowen and Company 12th Annual Global Transportation Conference.

During the discussion there were four things that stood out to me as being interesting, even if some were relatively tangential for analysts covering the stock.

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Lufthansa Wouldn’t Assist Wheelchair Passenger Onto a Plane, So Other Passengers Stepped in to Help

Sep 05 2019

On Monday Lufthansa left a wheelchair passenger to fend for themselves boarding an aircraft at a remote stand in Frankfurt. Reportedly Lufthansa ground staff asked passengers on the Frankfurt – Austin flight LH468 to lift the man onto the plane, because no one from the airline would do it. One of the passengers was injured in the process.

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Delta’s CFO Explains Why They’re Successful Today and Where Tomorrow’s Profits Will Come From

delta plane
Sep 04 2019

Delta Chief Financial Officer Paul Jacobson spoke at an industry analyst conference to make the case that their successes aren’t the result of being farther into their merger than competitors. There are specific things they’ve done that make them profitable, and they have a list of things they plan to do to grow profits growing forward.

This has implications for how other airlines run their businesses, and for what customers need to expect from flying Delta.

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American Airlines President Robert Isom Promises ‘No Excuses’ While Doubling Down on Failing Strategy

Sep 04 2019

At the Cowen and Company 12th Annual Global Transportation Conference, while promising “no excuses,” American Airlines President Robert Isom essentially doubled down on everything that he and American leadership have said before: if only mechanics hadn’t engaged in an ‘illegal work slowdown’ and the MAX hadn’t been grounded the airline would have the financial performance they’re looking for because they’d have been able to continue Project Oasis, adding more less comfortable seats onto planes.

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New Leaks About United’s Fleet Plans: New p.s. Aircraft and Changes to Domestic 777s

united planes runway
Sep 04 2019

JonNYC is usually a source of leaks about American Airlines, however over the weekend he broke Delta news and he’s expanded his portfolio by tweeting out United’s fleet plans.

We’re getting details on United’s plans for their 737 MAX 10 aircraft, thinking on a new Boeing 757 replacement, and changes to their ‘domestic’ Boeing 777s.

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