About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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5 Things American Airlines Shared With Employees This Week About Their Product

flight attendant holding soda can
Mar 14 2019

American Airlines hosts a ‘state of the airline’ event for employees after its earnings calls. There senior management shares their vision for the company and employees can ask questions. In addition to those questions that are asked live, there are followup questions that get asked – and answered – in writing.

The airline has shared written responses to several employee questions, and some of those were interesting (to me).

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American Airlines Strands 16 Woman Bachelorette Party When Bride’s Mother Appears Drunk

cops in airport
Mar 14 2019

Sixteen women headed out Thursday on American Airlines from Sacramento to a bachelorette party in Cabo San Lucas while first connecting in Phoenix.

As they were about to board their connecting flight they were stopped — the bride‘s mother appeared to be intoxicated. Her daughter excuses it because she was nervous flying for the first time “in over 20 years” which is why she “had a few alcoholic drinks before their first flight.”

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Consequences of Grounding the Boeing 737 MAX for the American Airlines Operation

plane tv
Mar 13 2019

As American took the first 14 of their 24 Boeing 737 MAX aircraft out of service following President Trump’s grounding, planes were left sitting in Barbados, Cancun, Boston, Orlando, St. Croix, Tampa, Santo Domingo, Port of Spain, Santo Domingo, Miami and Puerto Plata.

The first 36 MAX flight cancellations affected schedules of 5500 passengers. Roughly speaking we’ll be looking at perhaps twice that many flights on an average day.

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President Trump Grounds Boeing 737 MAXs in the US

airline cabin
Mar 13 2019

I’ve just written that I believe the FAA was reasonable not to ground the Boeing 737 MAX, and that doing so brings along its own safety risks. I wrote that I hoped that new data would be what guides any shift in position.

Minutes after writing that, though, President Trump announced a grounding of the aircraft type. It’s not obvious that there’s been any actual new information which has become available since the FAA resisting doing so. The only meaningful news item has been Canada’s decision to ground the plane, also based on no new material information.

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Why the FAA is Right Not to Ground the 737 MAX, and Still Right if They Ground it Later

airplane flying
Mar 13 2019

I do generally trust the FAA, and the pilots operating these aircraft, to offer their best judgment here. Standing athwart regulators the world over who are taking the simple path (they’ll never get blamed for a car crash or incident on another aircraft type) isn’t easy.

I just hope that new data would be what guides any shift in position.

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American Airlines Pilots Back the 737 MAX, as Black Boxes Get Analyzed We’ll Know More

airplane flying
Mar 13 2019

I would love it if it were more possible to follow the facts and not the mob. We don’t yet know where the facts on the Ethiopian Airlines disaster will lead.

American Airlines pilots have come out in support of the 737 MAX. Contrary to the Chinese regulator’s lack of confidence in their pilots flying aircraft manually, they remain confident in their ability to operate the MAX, the performance of their planes has been exemplary, and their planes have a difference that they highlight from other MAX jets that may make them less vulnerable to mistaken Angle of Attack readings.

The Allied Pilots Association (APA), representing the 15,000 pilots of American Airlines, remains confident in the Boeing 737 Max and in our members’ ability to safely fly it.

The pilots for the world’s largest airline have the necessary training and experience to troubleshoot problems and take decisive actions on the flight deck to protect our passengers and crew.

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