About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Successful Global Entry Interview During the Government Shutdown

passport getting stamped
Jan 18 2019

My daughter received conditional approval for Global Entry. Unlike precheck where small children can accompany parents, if the child – even a baby – doesn’t have Global Entry then parents cannot use it when they land back in the U.S.. My wife and I wanted her to get Global Entry right away!

Unfortunately her interview was scheduled for early January, and the morning it was scheduled we received a cancellation email because of the government shutdown.

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New Centurion Lounge Access Policy Goes Into Effect March 22

Jan 18 2019

American Express Centurion lounges seem to me to be so crowded no one goes there anymore. The lounges are nice, an improvement on their US airline lounge alternatives. They’re stylish spaces with decent food and beverage programs.

And whenever you have a nice lounge demand for the lounge is greater than you expect, even knowing that the lounges are going to face heavy demand because people are going to want to use them.

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Should Airlines Pay TSA Screeners and Air Traffic Controllers During the Shutdown?

man speaking on microphone
Jan 17 2019

Security wait times have increased as TSA screeners call in sick — coming to work not knowing when they’ll be paid is demoralizing. Air traffic controllers are working without knowing when they’ll be paid, too. But is there any reason that has to be so?

Should US airlines hire the screeners and air traffic controllers and pay them directly?

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American Will Soon Stop Making You Gate Check Your Carry On Bags

inside plane
Jan 17 2019

In addition to faster internet American’s 737s and A321s are also getting bigger overhead bins. As long as each passenger only brings their allowable carry on bags and stows their personal item under the seat there should be no need to check a bag.

A change to the computer display at each gate rolled out December 11 to let agents know when the plane has this new interior and will have enough bin space for all passengers.

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Flight Attendants Say They Don’t Want Tips – For Two Reasons

Jan 17 2019

If you buy something from a food truck and pay with a credit card, chances are you’ll be presented with a tablet to sign your name — and you’ll be given the option to tip even though there was no server or service. Many fast casual restaurants follow this approach now, too. And so does Frontier Airlines.

I wondered what other flight attendants think of the practice, and whether they’d want it to spread to their airline.

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United’s Plan to Put New Business Class Seats in 787s Which Fly Their Longest Routes

airline seat with teddy bear
Jan 16 2019

United made a splash introducing its new business class product two and a half years ago.

Boeing 787-9s though operate United’s longest haul flights, so it’s appalling they have the airline’s old business class product — the same old seats running San Franciso – Newark fly San Francisco – Singapore. They were delivered with old seats, and to date United had not even announced a plan to ever put new seats in them.

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