I don’t believe that Chase will ever make money on its Sapphire Reserve product. They’re effectively spending all of the interchange on rewards and benefits, and any margin must be coming from customers paying an APR — but with the high income, high credit, and high assets Chase reports about Sapphire Reserve cardmembers you’d expect even that to be a smaller group of customers than usual.
So it’s not surprising that we see the bank looking for cost savings.