About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Now Delta Lost a Dog. After Four Flights, an Overnight, They Gave a Man Someone Else’s Puppy

dog
Mar 19 2018

Josh Schlaich got a call from an out of service number letting him know his dog — sent to him by a breeder — wasn’t going to make it. He called Delta several times to find out what happened and he was “hung up on.”

Although United is statistically much worse, their PR team is probably cheering that they can now say “it’s not just us.”

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Lufthansa Cancels Passenger’s Ticket After Misconnection and 5 Hour Delay

lufthansa
Mar 19 2018

A reader writes that they were flying Lufthansa business class from Nuremberg to Rome via Frankfurt using United miles. Their flight out of Nuremberg was delayed due to weather and they were rebooked onto a later flight.

They say they went to board “30 minutes prior to” the new delayed departure time but their seat was “given away, me and a half dozen people.”

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