When there are more passengers with confirmed reservations than there are seats not everyone is going to fly. And when passengers aren’t willing to give up a confirmed seat in exchange for compensation and a later flight, someone is going to be involuntarily bumped from their seat. These five steps are merely ways to reduce the odds that the bumped passenger will be you.
Delta is increasing the authority for gate agents and supervisors to pay out higher amounts of voluntary denied boarding compensation.
This is great PR, great for customers, and won’t cost the airline very much.
A roundup of the most important stories of the day. I keep you up to date on the most interesting writings I find on other sites – the latest news and tips.
Airlines thought they could devalue forever – they could offer less value – and their customers wouldn’t know the difference. American, at least, is starting to see signs that devaluations are killing the golden goose — so far perhaps to the tune of $200 million.
Jennifer Rafieyan claims that last month, while onboard a United flight from Newark to Phoenix, a flight attendant moved a visibly drunk passenger to the empty aisle seat beside her and her 12 year old daughter.
Hijinks ensue.
The first time I ever got a death threat over a blog post I wrote it was about a laptop bag. Years later I still love my Tom Binh Checkpoint Flyer, though it’s no longer available for sale.
At this point, though, e-mailing threats to me is practically de rigueur.
In my opinion the ‘Luxury Card’ products are pretty good credit cards when considering only the benefits but with annual fees that are too high for their overall value proposition — at least in the U.S. and with current offerings. That could change.
There’s been a tremendous amount of media attention surrounding this incident, and I’ve spoken to many reporters about it.
I received one inquiry yesterday about using the story as a vehicle for talking about class division.
Before the end of the Obama administration, the Department of Transportation rejected American Airlines’ application to expand its antitrust-immunized joint venture with Qantas, arguing that it would harm competition, even though Australia and New Zealand authorities had already signed off
American is making a bunch of changes that sure look like they want to show the Department of Transportation that they won’t offer as many seats across the Pacific, or give customers as many miles, without approval of the joint venture.
I’ve maintained that the Chicago Aviation Police, who appeared to respond with too much force when called, deserve more of the blame for the incident than they’re getting. I have caveated this noting that we didn’t have video of what transpired before the passenger was dragged off.
Now there’s video we hadn’t seen before of the disagreement between the doctor and a police officer, before the passenger is dragged off the flight and bloodied.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
