About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Video: UFO Overtakes Jet

picture of UFO overtaking jet
Mar 21 2018

The number of UFO sightings has dropped tremendously since the days of the X-Files since we all have cell phones with cameras and video capability now. We can’t credibly claim to have seen a UFO and not have video of it.

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United Suspends New Pet Bookings, Tries to Figure Out Why it Kills More Dogs Than Anyone

petsafe van
Mar 20 2018

United’s poor handling of pets has been in the news a lot over what’s really just the last week but given the barrage of media feels like far longer.

After forcing a dog into an overhead bin where it ultimately died, shipping a dog to Japan by mistake, and then loading a third dog onto the wrong aircraft — so for PR reasons they actually diverted that plane to deliver the dog to its proper destination, keeping all of the passengers onboard waiting, they are finally acknowledging what I’ve been saying for years: United has a problem with how it handles pets.

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Now Delta Lost a Dog. After Four Flights, an Overnight, They Gave a Man Someone Else’s Puppy

dog
Mar 19 2018

Josh Schlaich got a call from an out of service number letting him know his dog — sent to him by a breeder — wasn’t going to make it. He called Delta several times to find out what happened and he was “hung up on.”

Although United is statistically much worse, their PR team is probably cheering that they can now say “it’s not just us.”

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