About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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American and Alaska Airlines CEOs (Claim to Be) Glad Delta is Gone From Industry Lobbying Group

Nov 04 2015

The Chairman of the airline industry lobbying group is the CEO of America. The Vice Chairman is the CEO of Alaska. With Delta pulling out and saving its $5 million a year, those two are saying good riddance. In fact, Delta is out 6 months early from the group and other airlines are making up the difference in dues.

Brilliant move on Delta’s part to free ride on the lobbying efforts of others, or unwise to give up the power that comes from your lobbyists having very personal relationships with the Chairman of the House Transportation Committee?

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Uh-oh: DOT Not Ready to Grant Antitrust Immunity to American/Qantas Flights That Start Next Month

Nov 04 2015

American Airlines and Qantas became joint venture partners in 2011. That means they’re allowed to coordinate schedule and pricing. These arrangements also frequently include revenue-sharing. Competitors Delta and Virgin Australia are also joint venture partners.

American and Qantas are entering into a new, tighter arrangement that’s making possible American’s Sydney flight and Qantas’ San Francisco service – plus possible new service by American to Auckland. The first flight starts December 17. But the Department of Transportation may not give the go-ahead.

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American Airlines Launching Tokyo Haneda Service, Flights Start Selling Sunday, Here’s What You Need to Know

Nov 04 2015

American — after getting the DOT to take slots away from Delta — is finally publishing its schedule for Los Angeles – Tokyo Haneda flights. They’ll begin selling seats this Sunday for service which starts in February.

Here’s what you need to know about the new service, about which Delta has recently lodged new complaints with the Department of Transportation… and what you need to know about booking Japan awards through American AAdvantage.

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Use Your Delta Miles NOW For Award Travel to Europe Next Summer

Nov 04 2015

I’ve been a strong critic of Delta SkyMiles. Theirs are one of my least-preferred currencies. I’d much rather have miles with United, American, or Alaska. I’d much rather have miles with Aeroplan, Singapore, or Japan Airlines. I’d much rather have miles with Korean Air in Skyteam.

Yet right now availability for summer business class travel to Europe is quite good at least on some routes. So redeem those Delta SkyMiles now for 62,500 miles each way.

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7 Passengers Kicked Off Spirit Airlines Flight, Claim Discrimination: What Would You Do?

Nov 03 2015

Seven African American passengers were kicked off of a Spirit Airlines flight from Los Angeles to Dallas yesterday. The passengers say it was discrimination. The flight attendant says they were disruptive. Either way the situation got out of control.

I’m more interested in what happens when you’re being removed from a flight? What do you do?

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United Has a New Compensation Program to Give You Vouchers If You’re Treated Badly… Or If You’re Just Nice

Nov 03 2015

It’s easy to forget that prior to their merger with Continental Airlines, United really was a broken carrier. Instead of investing in their product, they would give out passenger compensation liberally. United knew their planes were in disrepair, and flight attendants were armed with cards they could hand out for easy compensation. These were known as ‘Skykits’ and later “Please Accept Our Apology cards.”

United has a new compensation program that started yesterday proactively giving out up to $125 to passengers who are disserved or who go out of their way to be helpful.

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DC Makes Airport Ridesharing Legal, and Has Advice for You If You Uber…

Nov 03 2015

Washington DC’s airports have made ridesharing services legal and what that largely means is they’re now extracting money from Uber and Lyft (and more than taxis are charged).

The money funds fantastic advice to passengers, like the airports authority releasing a statement that passengers should 1. “Contact the provider through its app to arrange the ride.” and then 2. “ask to be dropped off at the publicly accessible curb closest to their airline’s ticket counter.”

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American Reduces Mileage Earning on British Airways and Iberia After All

Nov 03 2015

In late September American accidentally published new, reduced mileage-earning rates for discounted British Airways and Iberia tickets on their foreign websites. The changes were supposedly going into effect February 1.

I didn’t sound the alarm at the time, because I checked with American and was told the new earning rates were published in error. And I was told that if they did something like that, it would be with more advance notice. We now have that advance notice.

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