About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Uber’s New Pricing Model May Charge You More, Make You Wish for a Return “Surge”

person holding phone near steering wheel
May 21 2017

A year ago Uber started to replace ‘surge pricing’ with ‘total trip pricing’. Instead of telling you a ride would be 2x, 4x, or 10x ‘normal’ they just started telling you the price. It was still a surge but it was hidden. And much of the uproar disappeared.

And now that Uber presents a price, they’re no longer locked into charging for each trip based on time and distance.

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United Sent Puppy on a 24 Hour Journey After Flying the Wrong Dog to Minneapolis

May 20 2017

United Airlines hasn’t just come under criticism for how it treats its human passengers, it’s received recent attention for how it (mis)treats animals as well. The biggest story was that the airline reportedly locked the World’s Biggest Rabbit in a freezer for hours and them cremated it without permission.

And United just screwed up another pet transport.

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