About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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How Delta Plans to Foster a Lifetime of Loyalty

Aug 28 2015

Years ago United used to offer ‘College Plus’ — the biggest benefit of which was 10,000 miles upon graduation.

It’s hardly a new idea to get to consumers early while they’re forming their preferences in hopes of a lifetime of future loyalty.

Delta is partnering with 9 newuniversities to try to do just that — going “beyond logo placement and into campus life.”

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How Do Flights on American Airlines Work When You’ve Redeemed British Airways Points?

Aug 28 2015

Flights of 650 miles or less cost just 4500 British Airways points each way in economy, and you can redeem for partner airlines like American, US Airways, and Alaska Airlines. Flights up to 1150 miles are just 7500 points each way in economy. And business class is double that.

Reader Robert asks, “how booking American/US Airways short haul award trips with British Airways Avios works come check in time?”

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Amtrak’s New Revenue Based Program Details Revealed – Here’s What it Will Mean

Aug 27 2015

Two weeks ago it was revealed that Amtrak would introduce a revenue-based program. The new program goes into effect January 24. Initial details are now available.

It’s a revenue-based program so there are going to be no more outsize values for redemptions. You’re going to be getting a fairly consistent redemption rate per point, which will make some awards (where ticket cost is low) cheaper and other awards (where ticket cost is high) more expensive. The best value redemptions in the program therefore go away.

Ultimately this isn’t as bad as I feared, but also removes much of the excitement and leverage from the program. It will still be strategically useful for some.

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