About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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America West will

America West will test charging for food on selected flights out of Phoenix that normally don’t serve food. Priced from $3 to $10, the choices will range from a snack box with Rondele cheese, Wheat Thins crackers, nuts, teriyaki beef jerky and cookies to Chicken Kiev. It’s unclear how the airline will compete successfully with airport vendors — both in price and quality — but it’s an interesting experiment.

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I also have

I also have a letter to the editor in the January 2003 Inside Flyer, but this is only available to subscribers (either to the magazine or the website). For the infinitely curious, my letter is about the special inventory of award seats that United sets aside for its top level elite flyers on domestic flights (booking code ‘NY’).

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A Chicago Tribune piece predicts

A Chicago Tribune piece predicts that United’s bankruptcy will help drive down labor costs across the industry and places the blame for the industry’s current woes on a legacy inherited from the days of regulation. Many of the most onerous work-rule provisions date to the 1970s, when airlines had to fill only 55 percent of their seats to earn an 11.5 percent profit that was guaranteed by the Civil Aeronautics Board. As a result, there were few restrictions on the costs that the board allowed to be passed through to customers. I’m a bit undecided about this thesis. On the one hand, little has changed in the way airlines relate to their workforces since the regulated era. Moreover, labor-management relations are still highly regulated by the Railway Labor Act. The federal government has also consistently…

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