About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Priority Club Gets Its Act Together on the Multipartner Bonus? Now I’m 4000 Points Ahead!

I recently posted about my successful followup with Priority Club, getting missing points from their fall partner bonus offer. Like many, I was shorted 4000 points — folks who transferred points into Priority Club (I moved Alaska miles in and got 1 Priority Club point) and also purchased points had both sets of transactions post as “points.com” and the system didn’t recognize these as unique partners. The terms and conditions of the offer though said these were each unique activities. And Priority Club customer service was bad — very bad — often arguing that they were the same partner in spite of their own terms and conditions stating otherwise. Well, I received my 4000 points as a ‘goodwill adjustment’. And I know that several folks used my sample correspondence successfully in getting their own points.…

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20% off United Coach Awards to Hawaii

United is offering coach awards between the mainland US and Hawaii for 32,000 miles instead of their usual 40,000. I had to do a double-take for a moment, I had forgotten for about 30 seconds that a coach Hawaii award was 40,000 now rather than the 35,000 I’ve been used to for so long! They raise the price and lower it, and tell you you’re getting a discount.. Well, I have no great desire to fly to Hawaii in non-upgradeable coach. But it’s one of the more desirable awards for the world at large. So the details are that you have to book by February 2 for travel through May 12, and you have to use only United or United Express flights — no Continental or US Airways.

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Another Reader Question: Extending the Life of Your Delta Miles

What’s up with all the Delta questions? Wendy has Skymiles that are expiring soon.  Delta is a little trickier than some other programs in that not all activity in an account is sufficient to extend the expiration date of that account. Skymiles rules say this: Currently, miles will not expire as long as you participate in one of the following activities at least once every two years; mileage expires midnight Eastern time (-5 GMT), 24 months from the date of the last activity: Earn miles for travel on a qualifying Delta, Delta Shuttle®, SkyTeam, or other SkyMiles airline partner flights. Earn or redeem miles with one of the SkyMiles program partners including hotels, car rentals, Delta SkyMiles Credit Card from American Express, international credit card partners, SkyMiles Dining & Hotels by Rewards NetworkSM, MilePoint.com, mortgage…

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El Bulli Reservations Just Got Even Harder

El Bulli will apparently be closing for a few years while they come up with new culinary innovation. (HT: Tyler). Here at Madrid Fusion, an annual international culinary conference, the news is all about chefs, and no news is bigger than that of Ferran Adrià, the chef of elBulli, reputedly the best restaurant — and the toughest reservation — in the world. To the accompaniment of dozens of flashing cameras and a live feed for Spain’s main television channel, one of the masters of the culinary universe declared that he would be closing his restaurant to the public for two years beginning in 2012. It’s not a definitive end to the restaurant that has been voted the best in the world five times (including in 2009) by Restaurant magazine, the recognized arbiter of such things.…

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Reader Email: So What ARE Delta Skymiles Still Good For?

With the Singapore Airlines redemption option going away, my favorite  feature of the Skymiles program will be no more.  Reader Gene wonders what good options are left, and points out that Delta and Jet Airways  are partners. My thoughts are as follows: 1. Korean is still a partner.  Don’t trust Delta website inventory, I don’t really see business class availability on the Northwest website anymore, either.  The same thing happened to Air France inventory.  The website is just wrong, business class seats still exist, you just can’t find them by limiting yourself to the online tools that the airline provides.  Now, Korean doesn’t often make more than a single business class seat available at a time.  But it’s a good option. 2. Air France/KLM do make business class seats available stil… 3. Northwest legacy partnerships…

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Air New Zealand’s New Inflight Product Launch

The world is all aflutter with stories of Air New Zealand’s new product launch. The stories are of economy seats that lie fully flat. Real, or hot air? Air New Zealand flew Cranky Flier down to New Zealand to see the launch of their new cabin products. He has the trip report down to New Zealand posted, but not yet details on the new cabin. Kiwi Flyer has a first rundown of the details. Contra most reports, he says regular economy and business class receive only a modest refresh, with the big changes as follows: Sky couch economy seat – 3 seats sold as a pair with a mini bed. A new twist on the old standby of using an empty row to lie down. Space seat premium economy – a business lite product with…

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Some Travel Providers More Generous Than Others in Their Offer to Members of Redeeming Points for Cash Donations

About 10 days back I wrote a post about travel providers being less than generous in offering members the ability to redeem miles for donations, and in awarding members with bonus miles for making their own donations. As I noted in the post at the time, I contacted American about the bonus miles they were awarding for donations to the Red Cross, and didn’t hear anything back. So I went on to explain how charities do buy miles as part of their donor acquisition strategy. But in fact airlines also partner with charities as part of their usual corporate giving. And according to this Nicholas Kralev column in today’s Washington Times, that’s the case with the Red Cross and bonus miles offered to members who donate for Haitian relief. Good on American!  I wish they…

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Safeway GroceryMiles Program Ending February 28

There’s this Flyertalk thread, and others. After February 28 it will no longer be possible to earn miles by shopping at Safeway or their other brands of grocery stores. Their United, Continental, American, and Alaska Airlines program all conclude at the same time. Miles were really my only interest in Safeway, there are much better and more convenient grocery store choices for me in my area.  Now I no longer have the hard choice to make, they’ve made it for me…

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