The lounge is supposed to be super-premium, oneworld top tier elite status alone doesn’t get you in. British Airways has a first class lounge, elites are relegated there. This lounge is reserved for BA’s first class passengers and super-premium customers.
So it should be nice, in BA’s home airport no less.
And yet… the internet connectivity is poor, the service is poor, the food is bad, and the furnishings are becoming threadbare in the cabana shower rooms.
- Well-kept bathroom facilities
- Inedible burger
It turns out, though, via Lucky, that the Concorde Room has more in common with a United Club at Washington Dulles than I even realized — a poor hygiene rating.
Out of Date Ingredients Used: eggs and quince beyond their safe use-by date were being served to passengers.
Meat Stored at Room Temperature: ham sandwiches and cooked ham left at 16°C/61°F. The maximum safe temperature is 8°C/46°F
Hot Food Not Hot Enough: sausages and scrambled eggs left at 50°C/122°F. The minimum safe temperature is 63°C/145°F
Kitchen Dirty: 7 separate areas were found to be so dirty they needed an immediate thorough cleaning.
Cross Contamination of Food: a member of staff handled raw salmon, then immediately performed other kitchen duties without removing their gloves, or washing their hands, risking cross-contamination.
No Training Records Available: Compass did not pass on their training records to BaxterStorey, so BS was unable to hand any record of compliance with training standards to the inspector.
Risk of Access by Rats, Mice and Insects: a long gap in a kitchen back door required immediate filling to minimise pest entry points.
Poor showing, BA!