The Best Airline and Hotel Mistake Deals — and What to Do When You Find One

Frequent flyer award tickets are one thing, you can get amazing value. But when airlines and hotels give away their product nearly for free, you can do even better — and usually without having to constrain yourself to dates that are available on points.

here are some of the best deals that have come along, and what to do when they appear.

There have been some amazing opportunities to fly and stay due to fat finger mistakes

There were $28 rooms at the W Times Square and $2 fares to Lebanon, New Hampshire.

Hilton used to have a booking engine glitch where a reservation made about a year out for check-in on December 31 would cause many hotels to price all room nights after that, in the next calendar year at $0. I stayed at the Hilton Barbados, in a suite at the Hilton Nassau, and made a booking I ultimately cancelled for a villa at Arizona Biltmore this way.

The Crowne Plaza Venice East had rooms for 1 euro cent. They honored it, and offered you points if you would cancel it.

I stayed in a junior suite at the Renaissance Seattle for less than $30.

Air Pacific sold Los Angeles – Fiji flights for $51 roundtrip.

In 2005 I picked up that Travelocity was pricing Tickets departing Tahiti at 10% of their normal price. It was a currency conversion issue, and the following day it was discovered that you could take advantage of this flying anywhere, in any class of service. With paper tickets many people started off with Air Tahiti Nui from Tahiti to Los Angeles, tossed the first flight coupon, and originated their trip in LA.

Airline mistake fares are far less common today than they used to be

Back in 2009, the Air Tariff Publishing Company which distributes international airfares, added an “are you sure you really want to load this fare?” screen for international fares. When fares are exceptionally low relative to existing fares in the market, they flag that for the person keying in the fare and that gives them a chance to say ‘whoops.’

And that likely goes a long way to explain why it’s so much more rare than in the past that we find mistakes that are 90% off usual price.

Most mistake airfares, now, come from:

  • Misfiled routing rules. There’s not a check that I’m aware of to make sure that customers aren’t going to be able to fly an unlimited amount on a fare (that the person entering the fare forgot to include maximum permitted mileage, specific routings, or a rule to bump up the fare based on the fares from a connecting city to the destination aka a HIP check or higher intermediate point check).
  • Dropping fuel surcharges off the price of the ticket. When n ticket is issued on ticket stock of a carrier that doesn’t have an interline fuel surcharge agreement with one of the airlines in the itinerary, and the tables haven’t been properly updated in IATA’s system to handle the split, the pricing engine may drop the charges when pricing the ticket. Incidentally, it was ATPCO that helped United close the loophole of adding a flight to Canada onto the end of an itinerary when Airfare Watchdog wrote about the ‘trick’ in March 2010.
  • Less sophisticated airlines who don’t understand the tools they’re given and aren’t willing to seek help. That’s why we still see the occasional mistake fare originating in South or Central Asia, frequently on airlines like Thai, Air India, and Malaysia.
  • Currency conversion errors, either an error in a pricing system’s logic or as a result of a currency devaluation.

The most important principles for handling mistakes

When a mistake fare does come up, don’t call the airline under any circumstances until the deal is no longer available.

And if a deal isn’t ultimately honored, don’t threaten to sue.

When a mistake comes along, don’t be greedy. Book what you’ll use. When the Tokyo Hilton had executive floor rooms bookable at $3 per night, there was someone that booked it for a year — figuring they could have breakfast near their office every day and then evening cocktails after work. Driving up the cost of honoring a deal can make it less likely that the travel provider will honor that deal.

Finally, after making your booking take a pause. Wait a couple of days to see if it’s honored. Don’t book non-refundable travel associated with your mistake immediately.

This last advice may be controversial. For air travel originating or terminating in the U.S., you can usually expect it to be honored and if it isn’t at a minimum the Department of Transportation will likely require that any non-refundable costs incurred in reliance on the fare be covered by the airline. But that process will be a hassle at best and I think it’s better to wait.

That’s true even though booking for immediate travel, before an airline can decide to cancel and notify travelers, may be one of the best ways to leverage these fares — when United didn’t honor its 4 mile awards to Hong Kong and beyond they did let travelers booked within a week travel.

Here are the very best mistakes there have been in my time in this space

Here’s my top 10:

  1. Alitalia $33+tax business class fare to Larnaca, Cyprus (April 2006). The fare permitted stopovers in Italy in both directions and required departing from Toronto. The intention was to file a $3300+tax business class fare. Initially Alitalia refused to honor the fare and began cancelling itineraries. They got pushback from some Orbitz lawyers, presumably over the unilateral handling of the situation. They agreed to honor the fare, but reconstructed itineraries to remove stopovers. In some cases travel dates were changed significantly. Then they conceded that was problematic, and began restoring itineraries to their original, but in some cases there was no codeshare availability on the flights between Italy and Cyprus (which were operated by Cyprus Airways) so people were rebooked on different dates, in a different class of service, or found themselves without any flight between Italy and Cyprus at all. Or flying to Cyprus with no way back (such folks were dubbed “the swim team”). This mess was given to one amazing staffer in Alitalia’s New York office named Nicolo to fix. The deal became that these tickets were fully changeable — once. You could change your dates (time of year even). You could change your routing. Add or delete stopovers. The only requirements were that you actually had to fly to Cyprus (a handful of folks circumvented this early on dealing with Alitalia’s Canadian office) and once reissued your ticket became non-changeable.

  2. Premium cabin fares originating in Yangon, Myanmar There were three rounds of this mistake. You had to originate in Burma, route however you wished and wind up in Canada. Swiss told people who booked these fars on their ticket stock that they were bad people

  3. Colombo, Sri Lanka to New York JFK one-way for $1100 in business class (Fall 2007) This was a great fare, but tickets departing Colombo were often cheap. What made this an amazing mistake fare was that it lacked any routing or maximum mileage restrictions, which meant that folks could fly on a ton of different airlines, all over the world, as long as they started in Colombo and the ticket concluded in New York. Folks flew well over 20,000 miles one-way.

  4. The Le Meridien $33 Khao Lak Oceanfront Villa (December, 2006). The hotel published its 3 and 4-night discount rate plan in Ugandan Schillings instead of US dollars. That made a ~ $1500 a night 3100 square foot 2-bedroom Oceanfront Resident with Private Pool 60 cents per night. The hotel determined that they wouldn’t honor the rate, but offered $50 per night (with third night free, thus effectively $33.33/night) insead. And the rate included tax and breakfast, the latter normally costing more than the room rate itself. Some lucky souls timed their Khao Lak Ugandan Schillings trips to coincide with Bangkok travels, combining a an Oceanfront Villa stay with a Conrad Bangkok Presidential Suite stay for $51 per night.

  5. $3 Hilton Tokyo/Osaka (November, 2005) Expedia displayed rooms at the Tokyo and Osaka Hiltons without the last two zeros in yen, so instead of ~ $200 a night for a standard room and $300 a night for an executive rooom (complimentary breakfast, evening cocktails, internet) the rooms became $2 and $3 respectively. Expedia did cancel some bookings but honored a good many as well. This was the first hotel mistake rate I benefited from.

  6. Hilton Moorea Lagoon Resort $120 Overwater Bungalow with Breakfast and Dinner (January, 2009) When Hilton took over management of three French Polynesia properties from Starwood (the former Sheraton Tahiti, Sheraton Moorea, and Bora Bora Nui) I wasn’t surprised that they had currency conversion issues. Bora Bora Nui itself had currency issues when it first went online, creating a famous mistake rahe that wasn’t honored (when the hotel sent a mass email to notify guests of its decision, they failed use the Bcc: filed and violated Starwood’s privacy policies so everyone that booked the rate received 10,000 Starpoints as an apology if I recall correctly). Hilton priced the Moorea property in Congolese Francs (CDF) instead of French Pacific Francs (CFP or XPF). That made a $1000 a night overwater bungalow a bit over $100 with meals included. Initially Hilton refused to honor, but then relented for those willing to convert their cancellable stays into prepaid stays (the prepayment naturally scaring away those not certain to use their reservations).

  7. United Business Class to Auckland via Sydney for $1100+tax (Spring 2007) United loaded a C fare, which means full business class, so availability wasn’t an issue. And it was a weekend, so the fare lasted for days. It was also upgradable to first class for the US-Sydney flights, with onward travel to Auckland on other airlines.
  8. Intercontinental Bali Imperial Villa as a reward night so just 30,000 Priority Club points. (2006) Priority Club long had an issue with hotels loading all room types available for award redemption, and this was certainly one of the very best ones in that overall mistake genre.

  9. Mexicana ~ $55+tax business class fares from their US gateways to Puerta Vallarta (summer 2002). This was the very first mistake fare I jumped on.

  10. British Airways $20+tax World Traveler Plus fare from several US cities to several points in Europe (fall 2002). I missed this one while I was on the beach in Puerta Vallarta.

What other mistake fares deserve to be on this list?

When you hit the comments, please be sure not just to list other mistake fares, but make the case for its inclusion — explain the value and why it merits being on the list instead of one of the items I preferred.

There are plenty that didn’t make the list, such as ones I mentioned at the top of the post and others like the $200 first class fares on US Airways to St. Croix (I used this as a jumping off point to St. Maarteen and San Juan) and the $61 Iceland fares. But this is a top ten list, after all!

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Wilderoe allowing you to book transatlantic flights without YQ. NYC to MXP for ~$130…

  2. I did only two of these, the Colombo to NYC via anywhere, plus the SFO to AKL, and I did upgrade to F both ways.

    – Venice for 1 euro cent was a buy one get one free, remember 😉

  3. I bought two tickets on that United HKG mistake fare (4 miles to HKG in United and partner first) and they were actually ticketed. I received the usual “here’s your itinerary” email and then a few hours later received the _actual_ ticket number when my credit card was charged the $80 copay. That seems to me like an honored deal.

    But United said “No!” and then deducted the remaining 139,996 miles. After some back and forth, I did opt to file the DOT complaint and the DOT sided with United.

    *sad face*

  4. Delta First class domestic for as low as $17 one way just last year, and Malaysia LAX TPE RT for $196 for 2 tickets in business class.

  5. Gary,
    I would love your opinion on this:
    I booked a South America to Australia ticket in F using US Airways miles (paid 150k plus taxes–the correct fare). The agent and I constructed a routing that involved a stopover in the US and travel to Australia via Europe with BA/QF. The ticketed was issued and everything was good.

    A couple of days later, I get an email from European Dividend Miles telling me that the routing is invalid asking me to re-reoute. They eventually cancelled the fare since I did not want to do so. I have complained to DoT (since it should be covered with the new regulations). Initially the DoT they said that it wasn’t covered since the airline wasn’t asking more for the same fare. However they have forwarded the complaint to the airline and I am waiting to hear back.

    Can US Airways cancel a ticketed fare for this reason?

  6. There was the Delta $500 round trip business class fare between EZE and North America. Had originate in EZE, but I had a RTW ticket at the time that I needed to park in EZE, so it could not have worked out better. This was circa 2008.

  7. $50 DL fares in first to Hawaii from MSP, SLC and others just last Christmas. DL honored the reservations.

  8. mistake last September that priced out at $5 for anywhere within the US. That one was fun.

  9. Not exactly a mistake fare, but Expedia Canada’s offer of $300 off any vacation package to Manhattan or Las Vegas without specifying a minimum got me free air fare and some nice rooms in Vegas for $8 or so.

  10. Ditto for the $300 off vacation package. We live in Florida and the air from TPA>CUN was $228 r/t. Budget hotel was minimal on top of that. Spent 4 nights in Playa del Carmen, total cost of under $200, most of that for a rental car.

  11. Ahh those days…I was fortunate enough to catch 4 of the 10 deals listed. Also, the YVR-BUH on KLM, LAX-PHN on CI and LAX/SFO-HNL on NW Vacations. While not a mistake, Last Minute Travel hotel $1 promo was great as well.

  12. What ever happened with the Wandering Aramean’s lawsuit against BA over the $500 “mistake” fare to India?

  13. Spring 2005

    Icelandair $0+$60 fees, US gateways to KEF.

    I used the miles I earned from BA $20+tax WT+ (~14,9xx), plus the 10K BA miles to test drive the Jaguar X-type, bought some flowers for a friend, which added up to 25K, and got a SFO-JFK RT with those miles and $5 in fees, and flew JFK to KEF on Icelandair for $60

    Good times.

  14. This information is nice but useless unless one can find out about mistake fares.

    I would rather have you identify the best ways to find out about mistake fares and rates. What web site highlights them, twitter, facebook alternative ways to get the data to do something with it

  15. In April, offered SCL-EZE-MIA r/t for u$s 375 on AR.
    Same month AA forgot fuel surcharges on EZE-MIA. Fare was u$s 432 r/t with u$s 500 upgrade to business. Both were honored!

  16. Not as drastic as these but I took advantage of AA offering NYC to IPC (Easter Island) in business class including LAN codeshare for $879 in spring 2013.

  17. Gary, I agree with Bob S, while it’s a nice read, it would be better of you shared HOW to find mistake fares.

  18. The expedia $300 mistake was a dream. We were able to get show tickets, hotel, and flights for under $100 all in for the weekend. Even got the whole family on board for a fun weekend in vegas.

  19. I’ve had Delta change itineraries twice on me, for the same booking. If they can cancel and re-route on a whim, it seems they’d also be allowed to cancel and/or re-route a mistake-fare.

  20. I returned yesterday from an around the world trip that cost $227/person.
    JFK-Milan (Malpensa)
    Prague – Hong Kong
    This was off of the Priceline site back in May. I used my miles for the return from HK.

  21. I can’t say it belongs on the list because I’m not sure if anyone else ever got in on this deal, but it was the best mistake I’ve ever taken part in!

    My family went to the St. Regis Aspen Residence Club in mid January. It’s probably the most unreal hotel redemption I’ll ever pull off. We were planning on staying at the Marriott Mountain Valley Lodge in Breckenridge for a ski trip with the kids. We wanted a place with a kitchen to keep costs low. We were curious about, but had initially passed on the St. Regis Aspen because it’s just a hotel room for 60k Marriott points per night. Eating out every day in Aspen would absolutely kill our budget.

    Mid-December, while researching our next trip, I noticed some changes on what other SPG properties were allowing for booking through the app (additional room categories, new hotel additions, etc.). I decided to search for other Colorado Marriott options during our trip window, and suddenly the St.Regis Aspen Residence Club popped up as an option. I didn’t even know it existed before that time. I only knew about the St. Regis Aspen hotel. It offered a 2 bedroom residence for 7 people (full kitchen, living area, dining area, etc) for 60K Marriott points per night with no cash co-pay! The fifth night was free as with all redemptions. I couldn’t believe it! I checked the website and it showed the same thing. I knew it had to be a glitch or something because the cash rate for the same 6 nights was over $24K!

    We booked it immediately and within an hour, the Residence Club disappeared from the app and website. It came back the next day for cash only. Sadly, I’ve never been able to replicate the deal. Until arrival I was paranoid they would cancel the room. They honored it though! I felt like a complete imposter in that place (and town), but it was amazing for us, our kids, and another couple that joined us! I inquired with the staff after check in about the points booking and she politely admitted it was “probably a glitch”. No kidding…

    The best 300K Marriott redemption I’ll ever make!

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