Category Archives for Airlines.
Meta (Facebook) is removing tampons from men’s rooms. Southwest Airlines is promising not to use quotes in hiring and so is American. Delta, though, says it’s standing by its DEI and ESG efforts.
A former Delta pilot was reportedly stalking a woman headed to pilot training in Atlanta. They were traveling on board Delta flight 2835, and she was concerned enough for her safety that the flight’s captain reported this to dispatch during the trip, and was requesting assistance and an escort for the woman who was going to stay on board initially during deplaning.
A 71-year-old American Airlines flight attendant based in Phoenix was murdered this weekend, the result of a string of stabbing attacks in downtown Denver. A suspect was taken into custody for a subsequent Sunday night stabbing. Flight attendants have been relocated away from downtown for their layovers.
American Airlines is putting flight attendants through a de-escalation training, but not the kind that United crew went through after the David Dao passenger dragging incident to try to reduce customer conflicts. This is to try to reduce conflict between flight attendants themselves.
American Airlines is eliminating Flagship First Class on these Boeing 777-300ERs, and introducing business class suites with doors as well (and also on new delivery Boeing 787-9s). That project is delayed, so I wonder whether the ‘imminent’ replacement of seats is what leads to a more haphazard approach to cabin maintenance.
Sometimes a pilot will make news going above and beyond ordering pizza to a stranded aircraft. This American Airlines captain trumped that even – and ordered breakfast tacos for everyone!
Federal district court judge Judge Reed C. O’Connor ruled on Friday that American Airlines violated its fiduciary obligation to employee retirement funds by investing in so-called ESG funds, rather than seeking the greatest possible returns for employees.
Destruction may not benefit the economy, but Delta Air Lines President Glenn Hauenstein said during the carrier’s fourth quarter earnings call that it benefits Delta.
The biggest problem with American Airlines management is that they focus on costs instead of revenue. They think on-time performance is all they need to accomplish in order to succeed, and that might be true with commodity products but we’re less and less in a commodity product airline world. Products are differentiated, customers now choose on more than schedule, price and reliability, and American Airlines as a high cost airline needs to earn a revenue premium in order to be profitable.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
