Category Archives for Airlines.
Jeff Bezos for years has preached a simple mantra: that the biggest mistake companies can make is focusing on what their competitors do, rather than what their customers want – and working backwards from satisfying the customer to figuring out the product.
TikTok isn’t just for showing off your Nyquil chicken, teaching people how to get points from Delta when your luggage is delayed or making videos about eating frozen honey. It’s turned into an e-commerce phenomenon.
And that’s creating a challenge for global air cargo as Shein, Temu and ByteDance’s TikTok Shop try to ship products out of China, especially to consumers in the U.S.
American Airlines flight attendants want bigger raises than American is offering and they want retro pay back several years, like pilots (who have far more leverage).
So while the airline is holding its Investor Day on Monday afternoon, flight attendants will be holding a protest on Wall Street. The location is meant to symbolize investors, or something? Plus it’s New York, so maybe there will be media.
A ‘loophole’ is something that is expressly legal until it’s used in a way we dislike – or in this case, something that airline competitors and unions don’t like. The common connotation of loophole is some sort of mistake or drafting accident that’s being exploited.
However what JSX and others do by operating charter flights under FAA part 135, and selling individual seats on those flights under Part 380, is not actually a loophole. The linkage between parts 135 and 380 in regulations is actually intentional.
Southwest Airlines is known for going it alone. Part of their business model has largely been avoiding the cost and complexity of partnerships and of transferring bags to and from other airlines. But that may be about to change.
American had planned to fly Seattle to Bangalore and to Shanghai. Neither flight materialized. American isn’t even flying Seattle – London this winter. They aren’t operating long haul at all from Seattle. So it’s been a question mark whether Seattle would actually be a long haul city for American at all – whether their ‘L.A. replacement’ wasn’t one after all, and the airline would just shrink in the Pacific.
So I was surprised by the rumor – not necessarily endorsed – that aviation watchdog JonNYC passes along about the airline adding a flight attendant base in Seattle.
In a scoop broken first by aviation watchdog JonNYC, American Airlines is opening up a New York Boeing 787 pilot base. Basing 787 pilots in New York will allow the airline to operate that aircraft from New York JFK without deadheading pilots in from other cities. American Airlines has been flying all Boeing 777s on long haul international routes.
This took place on a flight from Washington Dulles to Munich this week on board a Boeing 767-400, which has 34 business class seats and just two lavatories in that cabin. Business class passengers were limited to using a single lavatory during the flight, as one of the bathrooms was locked by the pilot during the flight while a line of passengers were waiting to use it.
Bailiffs sought to collect a $3,400 refund that had been owed to a passenger for a couple of years. The customer had obtained a court writ, and the agents are empowered to seize a company’s property to satisfy the debt. They can seize planes. They’re shown planning to halt check-in and ground aircraft unless Delta paid.
Time after time I’ve gotten home early when I’ve been willing to run. My connecting flight lands in Dallas a little bit early, I’m one of the first off the plane, and I book it to the gate of an earlier flight to Austin that hasn’t left yet. There’s still an open seat or two (or maybe someone doesn’t make the flight.) I walk up to the gate agent and ask to get added to the flight. For most customers, the answer from American Airlines is going to be “no” starting March 1, 2024.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
