Airlines

Category Archives for Airlines.

American Airlines Says Reliability Is Improving Since Flight Attendants Now Show Up, Do Their Jobs

by Gary Leff

Sep 04 2023

Senior Vice President and Chief Customer Officer Brady Byrnes told cabin crew that during the second quarter FA4 and FA0 delays were “down 25%” compared to the airline’s goals, and that this was responsible for “point five” of the carrier’s overall improvement in D0, exact on-time departures.

Byrnes noted that not only are flight attendants showing up and doing their jobs (reduced FA0 and FA4 delays), but that the tools and procedural changes they’ve made are helping too.

Continue Reading »

Delta Air Lines U-Turn Emergency: “We Had Diarrhea All The Way Through The Airplane”

by Gary Leff

Sep 04 2023

Delta Air Lines flight 194 form Atlanta to Barcelona turned around Friday night after a passenger let loose diarrhea throughout the aircraft. The Airbus A350 was two hours into its flight to Spain when a pilot told air traffic control about a “biohazard issue” that necessitated an immediate u-turn.

The flight was over Virginia when the airline told the pilots to turn back. Passengers returned to Atlanta and waited while Delta cleaned the aircraft and found a new crew.

Continue Reading »

American Airlines Had A Terrible Customer Service Day Across Its Operation On Saturday

by Gary Leff

Sep 03 2023

It begins with Saturday’s 4 p.m. American Airlines flight 2333 from Phoenix to Newark which was delayed overnight, with a new 6 a.m. Sunday departure time, after confusion over seat assignments on board led to a group of passengers being removed from the aircraft. Ultimately everyone was deplaned as part of the passenger removal – a common technique post the United Airlines David Dao beating – as a way of avoiding confrontation with a single passenger.

Continue Reading »

Delta Air Lines Fires Employee Who Stole Passenger’s Headphones

by Gary Leff

Sep 02 2023

A Delta Air Lines passenger tracked down the noise cancelling headphones he left on a flight at an employee’s house. The airline says the employee is no longer working for them. Mat Krantz left the headphones behind when he got off of a flight from Atlanta to Raleigh. He realized right away that they were still on board as soon as he’d exited the jet bridge, but he wasn’t allowed back on board to retrieve them. He filed a report with the airline and airport, and he tracked the headphones with the help of an Apple AirTag which was attached to the headphones’ case. The man expected the headphones to turn up at lost and found, but the next day they showed at… “a random home in Raleigh.” His wife talked him out of going…

Continue Reading »

American Airlines Passenger Finds Bloody Underwear At Their Seat Before Flight To Tokyo

by Gary Leff

Sep 01 2023

A business class passenger on an American Airlines flight to Tokyo on Thursday boarded and found blood-stained women’s underwear at their seat. On a flight departing Tokyo I’d expect outstanding cleaning. But even departing the U.S., we’re talking about a “Flagship” international premium flight. The standard of cleaning, based on this passenger’s account, is appalling.

Continue Reading »

FAA Proposes To Ban JSX Because They Offer Passengers A Popular, Quality Product

by Gary Leff

Aug 31 2023

There hasn’t been a single safety issue identified with Part 380 carriers complying with the rules applicable to Part 121 operations. In fact, the rulemaking even notes that “the FAA has adjusted its oversight of these increased operations” and has not expressed a concern about JSX or similar carriers.

The only reason the agency cites for potentially banning their operation is they’ve grown, but that is literally what the rules – and the Department of Transportation – are designed for.

Continue Reading »