Category Archives for Airlines.
JetBlue’s deal to buy Spirit Airlines isn’t just being challenged by the government. There’s a civil suit as well, because why not piggy back on government opposition for a payday? Only lawyers made an oops in redactions – and as a result exposed “internal company estimates of plans to hike fares on Spirit planes by as much as 40%.” And this could make JetBlue’s defense of the deal against government anti-trust charges that much harder.
New Yorkers are left with less competition, one less viable competitor and an airline shifting its focus to “Filthadelphia.”
But New York wasn’t a distraction from Philadelphia, it was a better place to focus limited resources that did not work out – in part because of a change in administration, part because of whom they drew as a judge, and part because of JetBlue’s deal to buy Spirit that came after. Philadelphia on its own may even work to some degree, but ultimately Philadelphia is not New York.
American Airlines pilots approved a new four year contract that increases pay by more 20% immediately and more than 45% during that the four years of the agreement. The deal includes many “quality of life” (work rule) concessions. 73% of pilots voting were in favor of the new deal. One of the items that pilots got in their new deal is first class deadheading – flying first class when not piloting an aircraft between segments that they’re working on a trip. (That’s different than commuting to and from their base if they live in a different city than where they’re assigned to start and end their trips.) This is broadly similar to a benefit that United pilots won three years ago. On the one hand, this promotes well-rested pilots. Larger seats are more comfortable and…
Paula Rodriguez flew Delta Air Lines from Santo Domingo in the Dominican Republic to Atlanta, intending to connect to San Francisco. Her dog traveled with her on the flight.
Though her paperwork was sufficiently in order for Delta to allow her to board in the Dominican Republic, U.S. Customs and Border Protection denied her entry to the U.S. in Atlanta.
There hasn’t been a scheduled commercial flight in or out of North Korea since the start of the pandemic over three years ago. The first one was supposed to occur today, but two hours after the flight from Pyongyang to Beijing was supposed to land it was announced in Beijing as having cancelled.
American Airlines flight 1680 from Miami to New York LaGuardia diverted to Jacksonville, Florida on Sunday after a passenger released pepper spray into the cabin. Passengers towards the rear of the aircraft began coughing and had their eyesight affected. Flight attendants were impacted as well. A crewmember made an announcement asking for any information about what might be in the air of the cabin.
Cleveland to Pittsburgh is a 106 mile flight. You can drive it in 2 hours. But Alaska Airlines is going to fly this route, and they’ll sell you a ticket for $129. But they won’t fly you back.
There are times when American Airlines systems do not recognize these bag benefits even though the passenger is entitled to them.
An August 8, 2023 memo to the airline’s customer care agents outlines “a few known scenarios” where American’s computers fail to recognize free checked bags that customers are entitled to.
An American Airlines flight attendant took to social media because she wants premium cabin customers to know that they are not entitled to a bottle of water. Traditionally you’ll find a bottle of water at your seat when flying long haul in business class. Alaska Airlines gives you one at your seat domestically. But if you ask for one, that’s at the discretion of the crewmember on American – and this one wants you to know that it is a privilege and not a right.
This past Wednesday, boarding passes printed by American Airlines agents no longer show a customer’s full frequent flyer number on them.
This is still just for agent-printed boarding passes. Kiosks, mobile app, and American Airlines website boarding passes still show full frequent flyer numbers, although the plan is that these “will also eventually conceal the frequent flyer number by end of 2023.”
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
