Category Archives for Airlines.
Before the pandemic American Airlines was prepared to announce free inflight wifi. They didn’t want to do it, but Delta was testing it and if Delta went forward they were going to match whatever Delta did. (Delta ultimately found that their Gogo systems weren’t robust enough for all the usage free wifi entails.)
American doesn’t offer free wifi, but it’s something they still think about.
It isn’t often that a union tries to get people not to join. Usually the incentive is to grow its ranks. However the American Airlines pilots union is warning pilots if they go to work at American Airlines they’ll be stuck at American for their whole career thanks to the senior system which makes jumping carriers not a viable option (since you lose schedule flexibility and pay).
It’s one thing to say that American Airlines doesn’t want a $15,000 a year flyer, who doesn’t also engage in the program in other ways, to have top status – since those other activities are often more profitable to American.
It’s another, I think, to say that whole classes of members are shut off from much of the new program based on their geography, or that new millennial flyers they supposedly want to attract have a higher hurdle to clear for status than older business travelers who last had to meet standard criteria for status in 2019.
Video of a line for customer service was shared to twitter. It wraps around the customer service area and into the corridor of the terminal – and it just keeps going. Naturally this was American Airlines, and naturally it was in Miami.
Here’s what to do when facing this worst-case scenario.
We can punish bad actors – and we should – but there seems to be a combination of factors that lead American to have to deal with this issue more than others. Yet aside from lobbying for punishments, American’s approach has largely been to lobby for airports not to allow vendors to sell alcohol to go any longer. It’s always struck me as sort of stupid that places do this, but it doesn’t seem to be a factor driving American to experience problems more often than others.
After another flight diversion following a flight attendant assault, I have to wonder why is it that so many passenger incidents – this one seemingly worse than most – seem to occur on American Airlines? They’re much larger than Spirit, to be sure, carrying far more passengers. But why do they have more inflight crazy than Delta, United and Southwest? I don’t know. There are several hypotheses I’ve entertained that don’t quite fit perfectly.
At last weeks State of the Airline employee event following American’s third quarter earnings call, Raja explained the strategy and offered that we may even see a whole row given out as an elite benefit on some ultra low cost carrier partners.
The new American Airlines elite status-earning system going into effect next year makes it super easy to keep elite status if you engage with the program across a variety of earning streams, rather than just by flying. Here are 10 takeaways on what’s going on with the new program.
The new American Airlines elite status-earning program that goes into effect next year is going to make some flyers very happy. Anyone who can spend a lot on credit cards is going to find status-earning much easier. In fact, you can earn Executive Platinum status with $200,000 in spend alone.
It turns out that in addition to having a longer period in which to do credit card spend, you don’t even need to spend as much next year.
New York LaGuardia, New York JFK and Washington National airports are ‘slot controlled’. That means there are limits on the number of takeoffs and landings at each airport, and the right to use those have been given (free!) to incumbent airlines as a property right. That’s a huge subsidy to incumbent carriers.
Normally slots come with ‘use it or lose it’ rules. If an airline doesn’t make use of their slots 80% of the time, those slots can be reassigned to another carrier. As a result you’ll see airlines flying more or less ghost flights, service designed to hold the slot rather than meet any economic need.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
