Category Archives for Airlines.
On April 20, American Airlines made a change to policy that helps customers who show up late for flights get to their destination – at no charge. The airline will let customers be confirmed immediately on the next flight with space available at no cost, but only if they make it to the airport within a short window of time.
Before the pandemic American Airlines was losing money flying planes – the sale of frequent flyer miles accounted for its profit.
During the American Airlines first quarter earnings call Stifel analyst Joe DeNardi asked CEO Doug Parker whether he realized how profitable the AAdvantage program is, and why he doesn’t devote more time during the earnings call to discuss it?
He offered that “in 2019, your loyalty program generated roughly the same amount of EBITDA as Marriott did” and wondered “”why don’t you allocate 40% of the time on these calls to the loyalty program” given its importance?
The TSA’s mask rule is set to expire May 11. It will absolutely be extended, given the language of CDC regulations and lobbying by airlines and unions. However the mask rule is no longer needed for domestic flights.
Reminiscent of Qatar Airways CEO declaring that ‘Delta flies crap plans’ Chief Customer Officer Alison Taylor suggested United is adding seat back video to older aircraft “to pretty up old planes, and we should be proud about our new planes and aircraft.”
CEO Doug Parker explained they’re removing video at passenger seats because that’s what passengers want.
In a meeting last week with pilots, American Airlines CEO Doug Parker was asked what the airline is doing better than competitors, in particular Delta and United. And Parker’s immediate response was, “at the moment..?”
Then he offered a discussion which, I think, really points to what Parker sees as the most important thing for an airline: it’s schedule.
American Airlines is known for being particularly stingy with international business class award space on its own flights. I redeem AAdvantage miles more than any other airline currency, but almost always for flights on their partners.
Right now, though, there are some good opportunities to spend miles for summer business class to Europe – just as several European destinations plan to re-open at least to vaccinated Americans.
With the Department of Justice ramping up its investigation of American’s partnership with JetBlue at the behest of competitors, this ‘Northeastern alliance’ is out today with exciting new routes demonstrating the additional flying that becomes possible through the partnership – and just how much more formidable the competition with Delta and United becomes in the Northeast as a result.
What American has been doing in economy is providing a bag with small bottle of water, cookie, and sanitizer wipe. Instead beginning June 1 you’ll be able to have water, juice, or canned soft drinks plus pretzels or Biscoff cookies. And starting this summer they will bring back sale of alcohol and buy on board food in coach.
United Airlines is woke but American Airlines wants you to know that they aren’t just opposed to voting law changes that target people of color, they are “taking a stand..for LGBTQ rights and hate crimes legislation.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
