Category Archives for Airlines.
Several routes where $39 one-ways are available, including Baltimore – Charlotte, Charleston, Detroit, Hartford; Chicago Midway – Indianapolis, Cleveland, Cincinnati; Phoenix – Las Vegas, Albuquerque, San Diego; Houston Hobby – New Orleans, Oklahoma City, Dallas Love Field, San Antonio; Detroit Chicago Midway, Nashville, St. Louis.
The independent Association of Professional Flight Attendants represents cabin crew at American Airlines. They have been dysfunctional for years and to Sara Nelson, the supposed ‘most powerful flight attendant in America,’ they look like a juicy target for her Association of Flight Attendants which is affiliated with the Communications Workers of America and AFL-CIO.
Air travel hit bottom April 14, with just 87,534 people clearing TSA security checkpoints in the United States. TSA data shows that Monday, June 22 exceeded 600,000 people – for the first time since March 19.
Maybe airlines could reward passengers with frequent flyers for mask wearing, if they’re refusing to serve alcohol to limit payment transactions they could comp alcoholic beverages to people who wear masks (though the masks have to be taken off to drink them). Maybe it’s time for a carrot as well as the toothless stick?
On June 8th American Airlines eliminated iSolve, the tool frontline employees used to compensate customers for things like broken seats and missing meals. Instead they told employees to ‘de-escalate the situation’ and make customers happy – as long as they gave them nothing.
On June 16th, it turns out, they pulled the plug on paper compensation vouchers as well. And in the worst of corporate doublespeak, they’re telling employees they did this “to provide consistency for our customers.” No matter what the channel is, you get nothing!
TSA is rolling out the “Credential Authentication Technology” (CAT) tool broadly. They check both the authenticity of the document and whether the information matches what they have for the passenger’s ‘Secure Flight’ data in their reservation (name, date of birth, gender). If it isn’t a match, the passenger is sent over to the airline to get things sorted.
However since passengers no longer need a boarding pass when this system is in use, they’re proceeding past the security checkpoint without first checking in for their flight
When this became available last year for AAdvantage, and with other airlines rolling this out to reservations, I’d just assumed American was already doing this for secure flight. It surprised me to see they only just rolled it out.
Germany’s Die Welt is reporting that the head of Lufthansa’s cabin crew union demanded “one million euros from Lufthansa” to agree to “job losses and reduced pay” for members as part of the airline’s restructuring and bailout.
The union, for its part, denies these claims as it fights to minimize the thousands of jobs that are expected to be lost at Lufthansa.
You may be familiar with — and even outraged by — the famous lawsuit against McDonald’s by Stella Liebeck who was burned by hot coffee.
The jury’s $2.7 million award has long been a poster child for tort reform (the judge actually reduced her award to $480,000). That lawsuit brought change though – albeit not to United Airlines.
An Italian customer wrote to Emirates customer service to complain about a flight attendant who was texting using her phone while sitting in the jump seat. He said he’s a Skywards Platinum member, and he was going to complain broadly in social media unless he received compensation. Emirates fired the flight attendant.
Cabin crew, though, doxed the guy and also have been gossiping about him claiming he steals salt and pepper shakers from aircraft and tries to scam ‘to go’ bottles of wine. They want flight attendants to be on the lookout for the guy, looking out for him taking phtoos inflight (since he took a photo of the flight attendant he complained about) because UAE law places restrictions on photography of others.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
