Jun
01
2020
Starting today there are several changes to American Airlines catering: more hand sanitizer and substantial changes to beverage service.
American Airlines June Catering Changes: No More Dasani or Sierra Mist
Airlines
Category Archives for Airlines.
Doug Parker Shares His Version Of Viral Discussion With A Flight Attendant About Race
May
31
2020
This morning I covered a fantastic story about an interaction between American Airlines CEO Doug Parker and a Southwest Airlines flight attendant, where they connected over issues of race and the challenges confronting our country right now. This story, initially shared by the flight attendant to Facebook, is gaining broad coverage across the internet.
Doug Parker actually shared his version of the encounter as well, first with American’s executive leadership and then with employees on their company intranet. Here’s what he wrote.
American’s New Award Change Fees Have Been Pushed Off Until July 1
May
31
2020
Update: American’s new award change and reinstatement fees have been pushed off from June 1 to July 1. That’s an extra month where you can take advantage of waived change fees, booking before the potential for big new costs go into effect.
Does A New British Airways Frequent Flyer Program Rule Violate 14 CFR § 253.10?
May
31
2020
Yesterday British Airways announced a change to its frequent flyer program purporting to preclude members from taking it to court or participating in any class action lawsuit.
However that would seem to run directly contrary to the express provisions of 14 CFR § 253.10. In other words, it appears that British Airways may be breaking the law.
Doug Parker Flies Southwest Airlines And Gets Into A Conversation About Race
May
31
2020
American Airlines CEO Doug Parker was flying Southwest Airlines out of Dallas to end the week, an airline he’s called ‘the cattle car’. A flight attendant notices the book he brought on board, but not who he is. He’s not her CEO, after all.
Parker was reading White Fragility: Why It’s So Hard For White People To Talk About Racism. During the trip the flight attendant sat down next to him, he was in an empty row, and she asked him how the book is.
Why Do Airlines Become So Bloated With Management?
May
30
2020
In response to American’s decision to shed 30% of its management and support workforce along with similar moves by United and Delta, industry analyst and former Pan Am, TWA, and American Airlines executive Bob Mann asks why management and support roles scale up as airlines grow in the first place. This is an interesting question and I’d like to suggest an answer.
EU Allows Lufthansa To Take $10 Billion Subsidy, Keep German Protectionism
May
30
2020
Lufthansa was given slots at congested airports – a huge government subsidy. Those slots were made perpetual property rights of the airline. That’s a barrier to competition. The E.U. has rules against subsidies. To waive them, and allow Germany to provide a $9.8 billion injection into the airline, they wanted competition, but they’re unlikely to get it.
World Famous Cellist Banned From Delta Has Passed Away
May
29
2020
Harrell’s cello was naturally a valuable item and he used to purchase an extra seat on the plane for the cello when he traveled. He was a Delta frequent flyer, and he thought that if the cello had a seat that the instrument should also be a member of SkyMiles accruing points for the ticket purchases. Delta warned him in 2001 that SkyMiles membership was limited to people, but Harrell persisted. He continued earning miles for his cello successfully for many years and then eventually in 2012 was banned from the SkyMiles program.
His story was featured on The Colbert Report where I appeared in defense of Delta.
United Airlines: No Plan For Bankruptcy, Will Use MileagePlus To Raise Cash
May
28
2020
United Airlines CEO Scott Kirby spoke at the Bernstein Strategic Decisions Conference and spoke confidently about shedding costs and preparing for a rebound in air travel. He offered that bankruptcy isn’t a strategic option, that airlines are foolish to retire fleets too quickly, and that MileagePlus is going to be a great source of cash – whether by selling a ton of miles or borrowing against the program.
Overall (9) claims Kirby made seemed both new, compared to previous statements, and struck me as noteworthy.
British Airways Sneaks A Change To Its Frequent Flyer Program That May Backfire
May
28
2020
British Airways notified members of a change to its frequent flyer terms and conditions to limit the ability to sue.
Mandatory arbitration, though, is so 2018 and may wind up costing British Airways a lot more than lawsuits would have.
