Category Archives for Airlines.
British Airways notified members of a change to its frequent flyer terms and conditions to limit the ability to sue.
Mandatory arbitration, though, is so 2018 and may wind up costing British Airways a lot more than lawsuits would have.
Last night I broke the news exclusively that American Airlines would shed at least 30% of management and support staff, and I outlined the two voluntary packages being offered to most employees and what the involuntary package would look like.
A couple of correspondents – a throwaway account on Twitter, an anonymous email – complained to me that the airline had to move up their notice to employees because I had the scoop. They weren’t going to inform staff of the layoffs last night.
American Airlines is about to inform management and support staff that they expect at least 30% to be let go, according to internal documents reviewed by View From The Wing. The airline wants some of these layoffs to be voluntary, and they’re taking both a carrot and stick approach.
One of the enticements being offered is 250,000 to 350,000 American AAdvantage miles.
Ultimately “ask[ing] the Departments of Transportation and Homeland Security to come up with new protocols for security, boarding and other routines to minimize risk” will be health security theater, more designed to make people feel like the government is doing something to protect them than actually doing something to protect them, an airline marketing expense as it were.
American Airlines is extending its change fee waiver for tickets purchased in June – but only for itineraries to travel by end of September.
American seems to be saying that the lull in travel, while to some extent long lasting, is likely to bounce back. That’s at least true for leisure travel, since business travel wouldn’t be booking past September anyway. At a minimum there’s some chance that they won’t need to offer flexibility indefinitely into the future, so they’d rather offer this a little bit at a time. That makes sense, from a certain point of view.
A fantastic documentary on Pan Am, Across the Pacific is streaming online from PBS. The first episode ‘Airborne’ is now available.
Emirates has imposed some of the highest surcharges on award tickets in the world. Taxes and fees flying New York – Bangkok in business or first class were recently has high as $1736 roundtrip – and that’s in addition to paying with miles.
All of a sudden, though, that’s changed.
South American mega-carrier LATAM, which recently left oneworld and entered a joint venture with Delta, has filed for Chapter 11 bankruptcy in the Southern District of New York. This follows a similar move by Avianca.
The bankruptcy filing includes LATAM Chile, Peru, Ecauador and Columbia but does not include Brazil, Argentina or Paraguay. Debtor-in-possession financing totaling $900 million is provided by existing owners the Amaro and Cueto families and by 10% owner Qatar Airways.
Delta and United are looking to restart flights to China. The SARS-CoV-2 virus is largely under control there. It is home to several important business markets. Delta owns a stake in China Eastern and has viewed Shanghai as a hub, while for United the country is their sixth largest international market. (For American, despite owning a stake in China Southern, the country has mostly been a place to light cash on fire.)
However they’re caught up in escalating tensions between the U.S. and China and the President’s re-election strategy.
You don’t think airlines can just provide hand sanitizer to passengers, do you? On Tuesday the FAA wrote to American Airlines granting permission, and the letter they sent offers a window into process the airline had to go to in order to secure the government’s blessing.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
