In 2015 United launched a new compensation program with staff given discretion on when to distribute the vouchers.
United has tweaked the program several times, and is now testing giving out miles instead of travel vouchers.
Category Archives for Airlines.
by Gary Leff
In 2015 United launched a new compensation program with staff given discretion on when to distribute the vouchers.
United has tweaked the program several times, and is now testing giving out miles instead of travel vouchers.
by Gary Leff
American Airlines had been winding down its partnership with Alaska Airlines. American viewed Alaska Airlines as a competitor once Alaska acquired Virgin America. They emphasized the substantial route overlap rather than the unique contributions of each airline.
Now they’ve done a 180 degree turn. But for this to work for American, can Alaska have such a generous frequent flyer program?
by Gary Leff
Ultimately this is long on narrative, and in the near-term relies mostly on buying carbon offsets which are questionable in effectiveness and limited in supply (if every company wanted to fully offset there wouldn’t be nearly enough opportunity to go around, so Delta is in some sense just bidding up the price of offsets that will be taking place anyway).
Noble goals, and surely they’ll make progress towards those goals, but the claim that they’ll be a carbon neutral airline next month is dubious to say the least.
by Gary Leff
American Airlines has a new internal video for employees explaining that cramming more seats onto planes is good for business and good for customers too. Vasu Raja, the airline’s Senior Vice President of Network Strategy, says that densifying “both for our customers, for our team, and for the future of american airlines that’s an amazing thing.”
There are four basic arguments American makes. I don’t think they hold up well to scrutiny.
by Gary Leff
American and Alaska are partners again. The previously-announced March 1 breakup isn’t happening. Alaska Airlines is joining oneworld. And American will fly from Seattle to Bangalore, India (and Seattle – London).
by Gary Leff
United’s CFO left two years ago, put together $125 million in capital, and bought tiny XTRA Airways which had just one old Boeing 737-400 left but which had something a lot more valuable: an operating certificate. They’re already allowed to fly scheduled service.
Their first Boeing 737-800 arrives next week.
by Gary Leff
An American Airlines flight attendant asked a community of frequent flyers about the value of ‘thank you notes’ written to passengers. Unanimously everyone loved the idea. But the flight attendant reported that several passengers just tossed their notes.
I wonder if this is something that people love in theory but don’t actually appreciate in practice?
by Gary Leff
American Airlines is the only remaining U.S. airline the claims to offer international first class. The top cabin on both United and Delta is business class. However there’s good reason to think American Airlines may eliminate the product, too. And there are clues in the new business class seat focus groups that support this conclusion.
by Gary Leff
Here are 7 things Chinese airlines are doing on the aircraft to reduce the spread of coronavirus. It comes down to don’t eat, don’t drink, don’t speak, don’t use the lavatory and use a mask – but there’s more.
by Gary Leff
This morning I wrote that Air Italy faced an uncertain future – and possible liquidation – after losing 200 million euros in 2019, up from 164 million the year before. The carrier needed more cash, and Qatar Airways which owns 49% of the airline was blocked from taking an additional stsake in the airline by foreign ownership restrictions.
And in fact a decision has been made today to shut down the airline.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »