Yesterday I wrote about American Airlines Executive Vice President of People, Communications, and Public Affairs Elise Eberwein flying United in first class. She wrote a trip report on twitter documenting the experience.
Subsequently she’s shared one more detail about the flight, and I hope she does more than just write about it on twitter. She needs to bring the insight back to the American Airlines management team: the flight had no seat back video and she couldn’t watch United’s streaming inflgiht entertainment.