I’ve give Starwood a hard time lately, because their points devaluation was a pretty big deal. But they’ve taken a step to give back a lot of value to members with changes to the Cash & Points program. One of the better features of the program over the years has been the ability to combine points and cash at a pretty favorable rate towards award nights. So instead of spending, for instance, 10,000 points on a category 4 hotel you could spend just 4,000 points + $60. This was a better option because you were basically ‘buying’ the difference in points at just 1 cent apiece. However, only some hotels would participate each quarter. Starwood would have to solicit them to do so, and most would opt out except for in their slowest seasons. As…
General
Category Archives for General.
Confessions of a former Enterprise manager
Consumerist has a great post, an insider’s perspective on renting cars from Enterprise. Everything’s negotiable. Even knowing that, I still won’t rent from them. But for those who don’t mind the undignified “walkaround” of the vehicle and hard sell of insurance, you may benefit from the tips. 1. Enterprise doesn’t have any set prices. That rate you got when you called in was either the full retail rate, or the first number that popped into the agent’s head. There are three main categories of rentals: personal (retail), corporate, and insurance, but on every single contract that goes out the agent manually types out how much you pay per day and he has authority to make it pretty much whatever he thinks you should pay. … 2. By now everyone knows that you don’t need that…
Outstanding Redemption Opportunity for Priority Club Points
Oct
20
2006
Since the hotel’s opening, the Intercontinental Thalasso on Bora Bora has shown no award availability. As reported on Flyertalk, they’ve finally loaded their award inventory — and apparently accidentally made all room types bookable as awards. Priority Club has a fairly anachronistic award structure. Most hotels of a given brand come at the same cost. Intercontinental hotels cost 30,000 points a night (unless they’re an all-inclusive property, in which case it’s 40,000 points). So the two Intercontinentals in Cleveland, which can sometimes be had for as little as $99, cost the same number of points on an award as the Intercontinentals in French Polynesia. The $900+ a night Overwater Diamond Bungalows are currently redeemable for 30,000 points… 100 SQM OVERWATER VILLA FACING THE MAIN ISLAND OF BORA BORAVIEW OF OTEMANU MOUNTAIN TERRACE SUN DECK GLASS…
Testing Award Redemption
This month’s Inside Flyer cover story is about award redemption. They tested several airline programs across several routes, both online booking engines and call centers, at various points in time to get real data on how programs rank in satisfying member needs. A key takeaway is that the USAirways website is terrible, always call. But more generally, just because the web doesn’t show availability with any program, try the phone. Very few websites check more than the most traditional flight routings, and even fewer offer good details on partner award availability.American’s program fares well as it always does. United didn’t do as good a job at redemption as its results two years ago, which is consistent with my own experience as well (though nothing beats Star Alliance awards for Asia). Despite the article reporting some…
The Myth of Buying Airline Tickets Wednesday at Midnight
Upgrade Travel Blog has a detailed explanation about why the myth of buying tickets Wednesday at midnight is wrong. The myth goes this way: What’s the absolute best time to purchase a ticket directly from the airlines? Turns out it’s Wednesday from midnight to 1a.m. in the time zone of the airline’s “home base.”[…] Why? That’s when the computer systems of most airlines get rid of the reserved but unbooked lower fare reservations. However, Held reservations don’t all expire Wednesdays Most fares that are put on hold aren’t that cheap to begin withMidnight isn’t when new fares are loaded — they’re distributed at 10:00am, 12:30pm, and 8pm EST and loaded about 2-6 hours later in the GDS and airline sites. Read the whole thing.
What Cathy Doesn’t Know, or Why Cartoon Characters Can’t Redeem Their Miles
Yesterday’s Cathy cartoon expressed a common frustration about using frequent flyer miles. I don’t mean to dismiss the idea because it is commonly held and people do have difficulty redeeming miles. But the conventional wisdom doesn’t match reality. If you take the miles and points game seriously, you should be able to do pretty well on the redemption side. Here are some basic tips. Build up miles in a single program until you have enough for the awards you want, and then diversify into other programs. That way when it comes time to redeem you’ll have more than one program to choose from. Sometimes United hasn’t had seats, but American does. Or Delta won’t, but United will. One good way to do this is to accumulate miles through partner activities (credit cards, mortgages, internet service,…
The Challenge of Redeye Flights
The Global Traveler has tips for surviving redeye flights. Basically don’t drink caffeine and try to get to sleep right away. Great as far as it goes, but I find redeyes to be brutal, and survival to depend entirely on the seat. I had tremendous difficulty flying Bangkok to Narita a couple months back in ANA’s old style business class seat. It was just uncomfortable and nothing I did could change that. Give me a full recline in a comfortable seat and it’s a different story. The short flight time would still present challenges and I wouldn’t be well rested on the other end, but it would have been far better. The only real tip for surviving redeye flights is a modern business class or three-class first class seat. I know that won’t help many…
Travel items you can’t live without
Alex Tabarrok notes his favorite items for travel: an inexpensive noise-cancelling headset, a Paul Frederick non-iron dress shirt, and his Kodak DX7590 digital camera. Allow me to suggest a wireless pocket router. Too many hotels have wired high-speed internet. I don’t always want to sit at the desk to work (especially frustrating at resort properties with balconies overlooking the ocean!). Or sometimes my wife travels with me and we’d both like to be online. This is the one I’ve been using, about $40 + shipping after $10 rebate. Second, power converters. Magellan’s has a nice website that’ll figure out for you just want converters and adapters you need, wherever in the world you’re traveling (I was shocked to find them accurate for Rwanda!). And don’t forget that clicking on the link to Magellan’s at ebates.com…
Why are fewer hotels participating in Starwood’s Cash & Points?
Starwood posted its Cash & Points award hotel participation for 2006 yesterday. Well, sort of, since hotels in Asia aren’t listed yet. This has been a long time in coming, I understand from Flyertalk that they were trying to get this up much earlier but a glitch in the process delayed it until January 30. They even moved back the date to look for it on the website a couple of times. I don’t really know what the glitch was, but posting a full year of participation by the end of January is actually an improvement on past practice. Starwood used to list these awards only one quarter at a time, and the listing would usually be posted no earlier than a few days into that quarter. Last year they moved to show a full…
Why are fewer hotels participating in Starwood’s Cash & Points?
Starwood posted its Cash & Points award hotel participation for 2006 yesterday. Well, sort of, since hotels in Asia aren’t listed yet. This has been a long time in coming, I understand from Flyertalk that they were trying to get this up much earlier but a glitch in the process delayed it until January 30. They even moved back the date to look for it on the website a couple of times. I don’t really know what the glitch was, but posting a full year of participation by the end of January is actually an improvement on past practice. Starwood used to list these awards only one quarter at a time, and the listing would usually be posted no earlier than a few days into that quarter. Last year they moved to show a full…
