Sometimes you just want to get to your hotel room as quickly as possible. Hotel chains had the idea that they could accommodate this guest desire, and save on front desk labor costs, by rolling out check-in kiosks.
I even won a whole bunch of Starpoints a dozen years ago by winning a contest to name Sheraton’s solution (“Sheraton SpeedCheck”). But I never actually used one. And it turns out that people don’t choose to go to the kiosk instead of the front desk.