Category Archives for Hotels.
Kingsport, Tennessee’s city-owned MeadowView Marriott Resort has lost money every year since opening—and now needs a new $1.3 million subsidy to stay afloat. How did taxpayers end up footing the bill while Marriott collects management fees?
A Marriott guest prepaid $1,000 for a stay—only to arrive and find the hotel closed. Customer service admitted they don’t know where the money went or when it will be refunded. It’s a harsh reminder that “pay now” rates aren’t guaranteed when hotels go bankrupt.
Rove just made true double-dipping possible — earn transferable miles when you book hotels and still collect points, nights, and perks from your loyalty program.
She thought Marriott’s check-in emails meant her room was waiting. Instead, she arrived to find locked doors, construction crews, and no one answering the phone. Ultimate Reservation Guarantee denied.
Marriott claims a quarter billion members in its Bonvoy program — but that doesn’t mean those guests ever return. A closer look at global hotel loyalty data reveals who’s really winning, and why the biggest programs may have the least loyal customers.
A Marriott Courtyard in Iowa had to be evacuated after a guest suffered a “bad reaction to cocaine,” stripped naked, and ran through the halls spraying fire extinguishers. Police say the man smeared blood across walls, doors, and windows before being restrained and charged with multiple felonies.
A Marriott Fairfield Inn in Plano, Texas, was caught charging guests a fake “city fee” for parking they never used. One reader exposed the scheme — and made them stop.
A Colorado hotel once affiliated with Holiday Inn is rejoining IHG even though its owner previously pled guilty to trespass and disorderly conduct after police said he entered a female guest’s room at 3 a.m. The case—and the brand’s decision to take the property back—raises uncomfortable questions about how far hotel chains will go to protect their reputations when an owner’s conduct crosses the line.
This Marriott is reportedly hiding parking charges as mandatory “City Fees” — even for guests without cars. It’s not the first hotel I’ve heard of doing this.
A Hilton Garden Inn guest found her light blue swimsuit turned white and yellow after she and her friends took a dip in the hotel’s hot tub, which smelled like bleach. They reported it to the property, which tested the water, and began treating it. The jacuzzi was then closed.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
