Category Archives for Hotels.
Just because you make a reservation for an MGM resort through Marriott, doesn’t mean you have a reservation at the MGM resort.
A guest at the TownePlace Suites Colorado Springs Garden of the Gods found the windows open to their room when they checked it. They suspected it was to air out a bad odor. The smell didn’t go away.
Marriott is threatening to close a Bonvoy Ambassador member’s account, after they complained about several of the brand’s hotels. They’ve let him know that they don’t want complainers – they want customers who will accept degraded brand standards and continue handing over at least $23,000 a year.
The value is sometimes obscured by Hyatt’s website which doesn’t show the best deal, or makes the deal look initially more expensive than it actually is on first display. You shouldn’t necessarily sleep on Hyatt’s premium suite upgrade awards.
Hyatt is offering Experiences for bid start at 5,000 points focused on their new Bunkhouse brand they’ve acquired. Auctions run through August 18. Depending on the price they go for, some of these could be really cool for many of you.
The AI scanners watch the room. How do you know they aren’t monitoring you while you are in the room? There’s a huge privacy violation in having what’s (temporarily) your personal space watched by an AI. Plus, the damage might be done by housekeeping, but the guest gets blamed!
The General Manager of “an extended stay Marriott property” that they don’t want to name went looking online for guest advice on making their property more attractive. In the process of soliciting guest input, they reveal some fascinating takes.
A reader shares that the were billed “$50 to charge a laptop” at Paris Las Vegas, and they thought this was “an even more outrageous fee” than $26 for a bottle of water at Aria. Las Vegas executives can’t seem to figure out why tourist visits are declining in the city.
Four years ago Hilton eliminated free breakfast as a benefit for Honors Gold and Diamond members at U.S properties. In its place they offer a small food and beverage credit that can be used at any time throughout the day.
Hyatt now offers live award availability – not just the price a hotel would cost if it’s available – in calendar format.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
