The General Manager of “an extended stay Marriott property” that they don’t want to name went looking online for guest advice on making their property more attractive. In the process of soliciting guest input, they reveal some fascinating takes.
Hotels
Category Archives for Hotels.
“$50 Charge Because I Unplugged A Cord”: Paris Las Vegas Hotel’s Tiny Print Fee Sums Up Why Visitors Are Fleeing The City
A reader shares that the were billed “$50 to charge a laptop” at Paris Las Vegas, and they thought this was “an even more outrageous fee” than $26 for a bottle of water at Aria. Las Vegas executives can’t seem to figure out why tourist visits are declining in the city.
Hilton Took Away Your Free Elite Breakfast 4 Years Ago—And Inflation Just Made Your Replacement Daily Credit Worth Even Less
Four years ago Hilton eliminated free breakfast as a benefit for Honors Gold and Diamond members at U.S properties. In its place they offer a small food and beverage credit that can be used at any time throughout the day.
Hyatt’s Award Calendar Now Shows Live Availability For Free Nights
Hyatt now offers live award availability – not just the price a hotel would cost if it’s available – in calendar format.
Austin’s Favorite Motel And 6 More Eclectic Properties Become Bookable With Points As Bunkhouse Joins World Of Hyatt
Last summer Hyatt acquired Standard International which includes Standard Hotels which began joining World of Hyatt in May but also included Bunkhouse Hotels – and a seven store coffee shop chain.
Seven Bunkhouse hotels have join dates now for World Of Hyatt, with the first starting today.
Starting Today, Marriott’s AI Takes Control Of Room Upgrades—Forget Charm, Algorithm Decides If You Deserve A Suite
Marriott revealed several weeks ago that they were turning elite member upgrades over to artificial intelligence. This was designed to reduce the time hotels spend on the task, to save salary costs.
Marriott Guest Refuses To Put Up With Hotel Denying Elite Benefits—Hands Staff A Form Demanding $100 Cash Penalty
One Sheraton guest chronicles their Kafkesque quest to have the Sheraton Grand Seattle honor Marriott elite benefits. Traveler reports are that they’ve been out of compliance for years, and becoming even less customer friendly, which saddens me – because I used to much like this hotel.
“It’s Just a Sign”: Marriott Hotel’s Absurd Reason For Refusing To Honor Elite Check-In Benefits
Big busy chain hotels can often have long lines to check in – nothing like what you’ll find in Las Vegas, where guests can stand in line for hours – but interminable feeling after a long flight when you just want to get to your room.
Properties that are unwilling to fully staff their front desks have turned to technology. But one of the better benefits that many of the big hotel programs offer is the elite check-in line.
Guests Horrified As Hyatt Hotel Gives Up In Final Days: ‘Green Pool, No TV Service, Soap In Takeout Containers’
One guest relays, “apparently the pool wasn’t worth fixing after it turned green and the hand soap is in a takeout sauce container.”
British YouTuber Flies 4,000 Miles to Pakistan Chasing Stolen AirPods—Police Launch Raid, Then Buy Him Lunch
While checked into a Dubai hotel, British travel vlogger Miles Routledge (who goes by “Lord Miles”) noticed his AirPods were gone. He immediately put them into Lost Mode, enabling remote location pings and an alert tone each time the buds came online.