Category Archives for Hotels.
Marriott abruptly ended its partnership with Sonder, forcing guests with confirmed reservations to leave their rooms the same day. Some customers have received 40,000 Marriott points as a goodwill gesture — a small consolation after being evicted from stays Marriott had confirmed.
A woman checking into a $15 hotel room in Sanya, China demanded a refund after midnight — and when told it was too late, she turned on the taps, flooded the room, and even called the police herself. The result: $4,200 in damages and the most expensive “refund” imaginable.
Marriott has finally confirmed its long-unwritten rule: members who fall short of requalifying for elite status won’t lose it all. Instead, they’ll be dropped just one level — formalizing a “soft landing” policy the chain has quietly practiced for decades.
Marriott abruptly ended its 20-year Sonder partnership, pulling properties from Bonvoy overnight. Guests who booked through Marriott are learning the points and benefits they were promised no longer apply.
Hilton has confirmed a new Diamond Reserve top-tier status that will finally include confirmed upgrades — while reducing qualification requirements for lower elite levels by 30%. The new tier requires 80 nights and $18,000 in annual spend, positioning Hilton to compete more directly with Marriott and Hyatt’s highest-status travelers.
Guests at a Fargo hotel were shocked and disgusted after witnessing—and filming—an employee soaking stained bedsheets in the hotel’s guest hot tub. The viral video sparked immediate outrage and led to a health department investigation.
Hilton Honors’ internal systems show a new Diamond Reserve elite tier above Diamond, requiring 80 nights and $18,000 in annual spend. The leak also references a hidden “Honor Society” level, potentially reserved for invitation-only members — signaling Hilton may finally be preparing to match Marriott’s Ambassador and other ultra-premium elite tiers.
When this woman uncovered her husband’s secret affair, she didn’t confront him immediately—she applied for and got a front desk job at his favorite hotel instead. The plan? Catch him red-handed, right at check-in.
Rove’s 75% hotel rebates are buzzworthy. But I finally understand how it’s sometimes funded – one booking carried a 100 percent markup that wipes out your gains. Here’s what’s really going on—and how to spot when a “too-good-to-be-true” travel deal actually is.
Rove Miles is offering up to 51 miles per dollar on hotel bookings — a deal so generous it defies basic economics and can’t possibly last.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
