Category Archives for Hotels.
A woman arrived at the Holiday Inn Bangkok Silom two days ahead of the rest of her group. She asked the hotel to place a 14,626-baht (≈ US $400) authorization hold on her card to cover all four rooms for a five-night stay.
But she also told staff to collect payment from a relative when he arrived.
Some businesses are jumping on the tariff narrative to nickel and dime customers for nonsense. The Hampton Inn Dublin in Virginia appeared to impose a $2 fee to print receipts.
The mid‑level manager wheels his carry‑on down the identical beige hallway, swipes a keycard, and steps into the cool sterility of a Hilton Garden Inn perched off the interstate, a full twenty‑five minutes from anything resembling downtown.
The Holiday Inn Express Durango Downtown-Animas River adds a mysterious fee to bookings at the property that’s made out to look like a tax. A reader shares the fee, asking what it could be?
Hilton has a new property system coming onboard to merchandise various aspects of your stay. One of the things they’re standardizing is how hotels upsell late check-out. The price for a confirmed late checkout will be set by brand.
In 2019, the Sheraton Buganvilias in Puerto Vallarta refusing to host a same sex wedding. Six years later the same property appears to be taking a similar approach.
One guest tweeted a photo of the breakfast coupon at the Courtyard By Marriott Halifax Downtown where the pre-printed US$10 has ‘US’ blacked out, and the property would only honor 10 Canadian dollars (US$7.21) a 29% devaluation.
The Holiday Inn Express & Suites Hudson I-94 surprisingly has an amenity fee, which is the same thing as a resort of destination fee. And it might just be the most honest resort fee, ever.
Marriott’s Courtyard by the Venice airport blocks guests from turning the air conditioning down even to 73 degrees, and charges US$5.47 (5 euros) for a second room key. It’s a deposit that they promise to refund to you when you return the room key at checkout.
An internal document outlines that name changes on award stays are not to be handled directly by properties especially within 48 hours of check-in. If a property is asked to change the name on a paid reservation, they should remove the loyalty number and require payment details from the new guest.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
