Category Archives for Hotels.
If you’re a Marriott member, you shouldn’t think of yourself as a guest. Instead, you’re the product that Marriott sells to hotel owners. That’s why the head of one ownership group refers to Bonvoy members as “leads.”
Hyatt is offering up to 16,000 bonus points for stays at Hyatt Place, Hyatt House and Hyatt Studios through September 7, 2025.
Hotel employees are trading stories of their worst guests, prompted by a front desk agent at a New York City Marriott. And some of the things guest incidents are just off the charts crazy.
The two were charged with “serving contaminated food and hurting people’s religious sentiments” the latter being a ‘very Indian’ charge.
A guest is suing the St. Regis Bal Harbour in Miami claiming an employee used his master key to access her room while she was naked in the shower — and stood there, watching, for several minutes.
The wheelchair-bound woman was trapped in her hotel room for 42 days after the building’s only elevator broke down. No backup plan. No safe alternative. No urgency from management.
Another hotel property has been caught refilling shampoo and bath gel dispensers in the shower from ketchup-style bulk containers that lack any branding at all.
Tipping is absolutely out of control. And now that legislation is advancing in Congress to exempt tips from income tax, we can expect it to spread further and faster. When you subsidize something, you get more of it.
Bilt’s June 1 Rent Day headline benefit is up to a 200% transfer bonus converting Bilt Points to ALL – Accor Live Limitless points.
Another Marriott hotel has surfaced ignoring elite member breakfast benefits.
Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel -- a topic he has covered since 2002.
Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »
