News notes from around the interweb:
- Should I cancel my summer vacation or fall trip?
- Cathay Pacific eliminating fuel surcharges May 1 They were already a non-issue for the Hong Kong market, With West Texas Intermediate crude oil in the low 20s per barrel the idea of a fuel surcharge is surreal, but of course many airlines disguised them by renaming them ‘carrier-imposed surcharges” (of course they are imposed by the air carrier, who else would do it?).
- Odd time to launch a new route.
The Mobile Airport Authority is excited to announce Frontier Airlines will continue its service at the Mobile Downtown Airport with a new destination. Starting Saturday, Frontier will offer a direct flight to Orlando.
MORE >> https://t.co/0TG4npGjW5 pic.twitter.com/0YFpFF15uB
— MobileDowntownAirport (@MobileDowntown) April 13, 2020
- Taiwan considers renaming China Airlines to reduce association with China (HT: One Mile at a Time)
In recent months, CAL has gained international media attention for rescuing trapped Taiwanese citizens in China and for sending face masks and other medical supplies around the globe. However, because the airline’s name includes “China” there is much confusion as to whether the recent wave of donations is coming from Taiwan or communist China.
- Airports of Thailand denies rumor that they’ll take a stake in Thai Airways
Maybe Cathay could explain to British Airways that fuel surcharges are bad, although I suppose BA wouldn’t listen anyway since that would benefit the customer.
I hope that Cathay Pacific gets a lot of good press for this customer-friendly move. Fuel surcharges have always been deeply cynical, but how can airlines like British Airways even pretend to justify them in the current environment?
Hi I have flight on April 17, 2020 Cathay Pacific my destination is Toronto Canada. They canceled my flight and they said I will refund or rebook my flight, so I talk to one of there representative and I request if I can go on May, but they don’t have schedule on May..June 01, 2020 we have schedule of flight so I said okay and they said Ok, they get all my information and they ask me i need to pay HGk410, so I said ok…and then they said I will contact you on 1 week to rebook your ticket, but since then I never heard anything from them I keep sending e-mail no response from them…so what’s going on I want to know if I will get this fight….
Pls..tnx
Hahaha. This is so bad, it’s almost comical.
Marketing: “Quick guys! Our revenue is down by 9x%! We need to figure out how to fix this! Figure out every dick move we’ve deployed to customers in the last 15 years!”
Epiphany 1: we treated them badly and people complained a lot about us on their blogs, specifically around the crap things we did to raise revenue.
Epiphany 2: undoing those in a time where we need help isn’t going to help save the business. Eroding loyalty has deep consequences, and nobody is going to bet their life to help your bottom line when you treated them badly for decades.
So… good luck?