After a family was kicked off a Delta flight with a flight attendant threatening to have their kids taken by Child Protective Services (when they refused to give up a seat they had paid for but that a different family member was sitting it).. And after Delta’s operational meltdown last month that was so bad they even lost a dead body (which came after multiple systemwide IT crashes).. And after blowing up the SkyMiles program.. it’s not surprising they don’t want to face questions from media.
Delta Corporate Communications regrets to inform you that we have made the difficult decision to postpone our International Media Day until later this year. We are aware that this decision has been taken at the last minute when your travel plans have already been confirmed. We apologize for the inconvenience caused by this.
With the recent focus by Congress on airline customer service issues that have gone viral on social media, we decided that the timing is not right to showcase Delta’s product innovations and global strategy. We are reviewing our plans to reschedule the event and will keep you informed.
Travel plans made, other opportunities declined, sure it’s the very last minute but Delta prefers to run and hide from tough questions.