American Airlines CEO Doug Parker has talked in the past about the need to get rid of the Boeing 767s from the fleet because they’re a poor customer experience — although while I think the business class experience is subpar, coach is actually roomier than on other aircraft.
American Airlines Boeing 767 Business Class
The airline ordered 787s which will replace 767s in a few years.
American Boeing 787-8 in Chicago
Delta hasn’t been nearly as aggressive buying new aircraft as American. Instead of replacing their Boeing 767-400 fleet they’re actually going to invest heavily in it. In fact the 767-400s are going to get Delta One Suites (business class seats with doors).
Last month Delta CEO Ed Bastian answered an ‘Ask Ed Anything’ employee question about Boeing 767-400s interior refurbishments starting this winter.
The 764s are the first fleet that we put into the new lie flat configuration for international. We did that 10 years ago so it’s also the most dated. It’s what our customers tell us, as well as what our employees tell us, needs the most amount of work going forward.
What we’re doing is we’re re-outfitting the entire 76-400 to be consistent with the product you see on the Airbus A350 with the new Delta One suites which we’re also putting on the 777s and we’ll eventually roll it out through all of our international widebodies.
You’ll have the new Delta premium select product which is a business cabin for international, you’ll have the suites the enclosed suites in the DeltaOne first class cabin and enhancements in the main cabin as well.
We’re going to be investing a considerable amount of money over the next several years with that fleet together with the 330s will be the bulk of what we do for international flying for the next 10 years..
Bastian commits the cardinal Delta sin of overclaiming, he calls their new premium economy product business class and their business class product first class.
Nonetheless today I dislike Delta’s business class on their 767s, the Thompson Vantage seats were a solution many airlines took for the aircraft because they allow lie flat seats with direct aisle access despite a narrow fuselage. Lying down in them feels like a coffin. But the planes themselves have plenty more life with a strong maintenance program and investment in the product.