Back in June American Airlines stranded a group of students in Oklahoma City. The group of 41 fifth graders and their chaperones weren’t given any options for their trip. American was just going to cancel their tickets and refund their money. So Delta sent a plane to rescue them.
Delta agents heard the story and reached out to management in Atlanta — who brought in an aircraft to fly the group to Richmond. Delayed six and a half hours, they had a flight to themselves — and a non-stop instead of a connection.
Delta got amazing publicity out of this subtweet, and now they’ve gone and done it again.
A group of 79 from the Ocean City High School boys’ and girls’ cross-country teams were flying from Philadelphia to Orlando on Thursday to compete in Saturday’s Disney Cross Country Classic at the ESPN Wide World of Sports. Their Frontier flight was cancelled, and Frontier said they wouldn’t be re-accommodated for six days (four days after the race was over). And no airline had enough seats for such a large group.
They thought the trip was off, but they tweeted at Delta — and two Delta agents met them as they were about to leave the airport: Delta would offer them a plane from Phiadelphia to Orlando.
Our race @ESPNWWOS is tomorrow but our flight was cancelled!! We like to run but not that far! @Delta can you help #getocxctodisney ?? @NBCSPhilly @TheEllenShow @Disney @espn pic.twitter.com/vQKWH38xCm
— Ocean City Track & Field (@oceancity_XCTF) October 11, 2019
Delta sent an MD-88 up from Atlanta. Frontier endorsed the tickets over to Delta. Since it was 3:30 a.m. before the Delta jet arrived, TSA re-opened a security lane for the teams. Delta provided snacks at the gate.
How’d the race work out? The “boy’s varsity and junior varsity teams won first place out of the 78 competing high schools, and the girl’s varsity team took second place and junior varsity fourth.”