American Airlines cancelled a flight out of OKlahoma City and offered no options to get a group of 41 fifth graders and their chaperones to Richmond, Virginia the same day. One of the group leaders says, “We were told by American Airlines they were just going to refund us…these 5th graders need to get to Washington, DC we’ve been planning this for over a year.”
Delta agents heard the story and reached out to management in Atlanta — who brought in an aircraft to fly the group to Richmond. Delayed six and a half hours, they had a flight to themselves — and a non-stop instead of a connection.
Flight cancellations happen and are unfortunate. The story here is Delta subtweeting American by taking care of the another airline’s passengers, outside of the interline arrangement that lets one airline put their distressed passengers on the other carrier.