Expedia Reps Dance On The Ashes Of Their Loyalty Program

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About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. A website like Expedia is useful for searching what is available, but actually booking through it just adds a layer of complexity compared to booking directly with the provider. As such the devaluation of their loyalty program or the existence of their loyalty program to begin with does not factor into my travel planning.

  2. Why does anyone use Expedia? – I was naively hoping to get that yellow suitcase Gary pictured once I get enough points….

  3. Expedia, Orbitz, Hotels.com… are only good when you are on a budget travel, and plan to stay at a local no-name hotel. You use Expedia to prepay to prevent revealing your credit card information. For instance if one plans to stay on a budget hotel in India, it is a MUST to prepay with Expedia, Orbitz and bring the voucher to the hotel only. Expedia would help to protect credit card information from Indian scammers and thieves.

  4. @T – not necessary to go through that process assuming your credit card has zero liability

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