A passenger inside an American Airlines plane filmed a baggage handler tossing luggage on the ground. A crew chief wasn’t having it. He goes over and starts to lecture her. And while we can’t hear what’s said, he’s clearly letting her know that this is not how to treat customer bags. You can see him pointing out bags strewn about.
She appears hostile at first, but he eventually comes her down – and picks up all of those checked bags she’d been careless with.
Sadly this level of performance is unlikely to merit a raise, and he could easily get flack from colleagues for trying to hold them accountable. American Airlines loses and delays more bags than competitors each year.
he needs a raise pic.twitter.com/trLeEV0v74
— non aesthetic things (@PicturesFoIder) February 1, 2024
Usually this man isn’t around, so you might see bags thrown onto the tarmac.
My family witnessed, from their airplane window how their luggage was treated at the @DallasAirport @DFW by workers at @AmericanAir (American Airlines). Date 03/03/2023 Flight 2313 from DFW to Guadalajara (GDL). This is delibert and malicious destruction of personal property. pic.twitter.com/NoJBbk4Ngq
— Erika Cortes (@CortesChalk) March 4, 2023
And of course this isn’t limited to American. At British Airways a memo had to go out asking staff not to urinate in the cargo holds of their planes.
Alaska Airlines offers a 20 minute bag guarantee, and so does Delta, but you only get miles if your bag is late, not if it’s destroyed. And what if a baggage handler hides cocaine in passenger luggage? Or steals a birthday present out of it. You’ll file a claim, and hope to be reimbursed even though you don’t have proof of what was inside.
In contrast to our American Airlines hero, here’s everything that’s wrong with air travel in a nutshell, a United Airlines Mercedes standing by to pick up one passenger, while another passenger’s bags just fall off the conveyor belt with no one there to pick it up.
I stopped using expensive bags because I’ve had too many destroyed and not one of them the airlines paid up for. Then entire front of a softside ripped off, but since there was still a thin layer of satin liner separating the inner main compartment from what used to be the front pocket, “Nope, it isn’t destroyed per AA guidelines.” “However, we will not be able to accept luggage in that condition for your return trip.” So much for Platinum status respect.
Had another piece crushed with a literal tug tire print across it. It was comical how clearly the bag was damaged. SWA rep said,” It looks like the main compartment is entact.” Never mind that the middle is half the thickness of the ends, the handle cannot be extended and the bag rocks back and forth when laid down because it is now curved.
Baggage handler should be fired and good supervisor commended. We all have bad days but damaging other’s property will never make it better.
The crew chief did a good job.
Sure, let’s focus on the fact the crew chief stopped the agent from damaging bags.
But, he completely forgot to enforce a very strict safety vest rule. they go on your OUTER most garment. Not under the non approved sweater.
@TXP
Had the same thing happen at Delta. Had a hard side that looked like it was drug across asphalt for a mile before it went under the tire. Didn’t have a lot of options where I flew to. They didn’t want to accept it on the way back but finally relented. Had another one that was busted open and wrapped in plastic. When it didn’t come off the carousel I went to the luggage office and found it. There were 10 people in line and after 15 minutes the line hadn’t moved so I just took it and left.
Too many baggage handlers act like careless violent gorillas.
I would probably prefer for their jobs to be replaced by AI/machinery.
Just a little noise around the edges from you folks
we here at American can tell you to stop all your whining
That hole in the middle of you bag is just normal wear and tear
Get over it!
It’s 2024. I really don’t understand how baggage handlers can steal from or intentionally damage passengers bags. This is a work space that is easily captured on security cameras. Use the cameras and fire a few bad apples. The issue will go away pretty quickly.
The airlines need to put the arrest of luggage stealers on Youtube like the other nut case pax that do stupid things. so nice to explain to your family and friends that you have a criminal record , lost your job and it is all posted over the internet.
Before the pandemic, we checked a stroller. Came out literally broken in half. Lengthwise, not where the joints are. They said they couldn’t do anything, because how do they know it wasn’t like that when we checked it in.
They routinely destroy luggage. And never compensate you for it, despite the evidence being obvious. American Airlines is the worst. They should change their motto from “Going for Great” to “We’re as good as Spirit on our best day”