Hertz has developed a reputation for sending its customers to prison. Eventually there’ll be no one left to rent.
Usually – but not always – this seems to happen when customers either extend a rental, or change vehicles, and the contract doesn’t get recorded properly.
The rental company first said having their customers arrested for no reason was not a big deal because only a small percentage of customers get sent to jail, but finally came around claiming they’ve fixed the problem and would make things right with victims. Except incidents keep coming up after the problem was supposedly fixed. And they haven’t dropped any of the charges.
The reason Hertz gives for refusing to drop charges against any of the victims, even after acknowledging filing false police reports that have led to customer arrests, is insane. According to Hertz they can’t tell police they made a mistake or else police won’t believe them in the future.
“In the rare instances this happens, if you report a crime, and you later say it didn’t happen, then law enforcement tends not to believe you if you retract it or say you were mistaken,” a spokesperson told the Inquirer. “Hertz’s continued good relationship with law enforcement is important.”
Hertz apparently doesn’t realize that this ship has sailed. They’re already the rental car company that cried wolf. Their CEO has admitted it on television. Somehow Hertz doesn’t realize that compounding false police reports with a refusal to keep their CEOs word to fix things is actually worse for their credibility.
Instead, it seems, Hertz believes that sticking even harder to discredited stories will somehow make them more credible.