Check your credit cards for erroneous charges billed by Marriott.
Marriott started letting members ‘top off’ free night certificates at the end of April. You can add up to 15,000 points to a certificate, making it easier to book rooms. Or at least that’s how it’s supposed to work, but Bonvoy members have been reporting that it’s gone very wrong.
In theory, now that redemption costs are all over he map, a hotel that used to cost 35,000 points might cost 39,000 points. You can add 4000 points to a 35,000 point free night certificate to book the room.
However readers have told me they were charged cash for points purchases (rather than having points deducted from their accounts) when trying to apply 35,000 point free night certificates since the new top off functionality went live.
A common thread in some of the reports I’ve seen is that when the reservation fails (as Marriott.com is wont to do) the member gets charged for a points purchase. There’s live discussion of this at FlyerTalk and incidents reported on Reddit as well.
Marriott tells me this is a known issue, that they’re working to fix it, and to reimburse members that were improperly charged. Specifically, “A fix will be implemented sometime next week beginning with the website where the majority of these bookings occur.”