Hilton’s CEO was first out of the gate publicly declaring that guests should no longer receive daily housekeeping at full service hotels in the U.S. as a cost-cutting measure he believed people would accept after the pandemic. The goal is to charge people more, deliver them less, and improve margins.
A guest at the Hilton Brentwood/Nashville Suites shares what that looks like in practice.
This dirty laundry in the hall is just nasty. It took Hilton 24 hours to collect these nasty dirty towels and sheets that someone just tossed out of their room .
Published with permission
Marriott’s CEO is on board with eliminating housekeeping services, too. And I’ve already shown you what that looks like at the TownePlace Suites Outer Banks Kill Devil Hills.
Reducing housekeeping staffing isn’t just about turning a premium hotel experience into a dorm. It also means lacking the staffing to clean rooms and make them available for guests, when demand does materialize. It’s how one Marriott guest wound up sleeping in a room that hadn’t been cleaned since the previous guest despite Marriott’s “Clean Commitment.” You can’t talk about a commitment to clean without housekeeping services. Remind me what differentiates a full service hotel from Airbnb again?