The hotel industry is practicing “shrinkflation.” That’s like when Doritos cost the same as before, but come in a bag with fewer chips. The price of a bag of Doritos hasn’t gone up, but you get less for your money anyway.
[L]obbies and areas where the general public can see are still mostly spotless. No expense spared there..[but] debris in the hallways that tend to linger longer than before. Not as many people see that stuff, so hotels have cut down the number of times they’re clearing it all away.
Rooms are being cleaned less often and, in many cases, only on request. There are fewer towels in the bathrooms. …They’re charging the same for a room but delivering fewer products and services.
So now you have a word for it when Marriott CEO Anthony Capuano says guests aren’t understanding of hotel owners’ need for profits and that Covid Cuts are permanent.