A hotel clerk wrote about taking sweet revenge on an abusive guest. They were an elite member of the chain, staying at a hotel that had recently been reflagged to become a part of it. And they’d made front desk staff cry, with two women working in the morning leaving with smeared makeup.
According to the front desk manager,
We have a major jerk as a guest. This guy is the highest level on the rewards for the hotel chain. He is very demanding and wants free upgrades free this or that and screams anytime he has an interaction with the staff. This guy has made every department call me complaining about him. Now this guy just came to the desk and screamed at these two co-workers until they both were crying.
He was, in other words, a Diamond Guest.
The clerk working the afternoon shift looked up the guest and realized he’s an employee of another hotel in the chain, staying on an employee rate.
- At most chains, these employee rates don’t qualify for elite benefits, stay credit, or points and that’s baked into the system. Here it was just the rule, but not automatically enforced, and apparently not everyone realized it.
- Employee rate travelers aren’t supposed to cause problems. (And when employees extend friends and family rates to others, they’re held responsible for their guests’ behavior.)
- The manager called the hotel where the guest works, and spoke to his General Manager.
His GM is steaming mad after I described all the stuff this guy has done.” Main switchboard phone rings. I answered, “Hello thank you for calling hotel name, how may I direct your call?” Caller “I want to speak to Entitled Jerks room please.” I replied, “absolutely sir have a nice day.”
The clerk, though, wasn’t done. He called the chain’s loyalty program, “I would like to report someone using reward account while using employee discount on his stay…I bet anything if you dig through this guy’s history you will find all his stays are probably at employee discount.”
Then the clerk… “made a new key for his room without Concierge [lounge] access” since his account and benefits were going to be suspended. Lounge staff were informed. The account was ultimately terminated.
(HT: Paul H)