Update: 12/29/21 1:02 p.m. Eastern: Gone ahead. Don’t worry. They clearly have the miles data, but didn’t load all of it since there were reports of missing transactions (that were there the first time). If I had to guess – and I did not check with American – they need to remove the data, check it, and reload. I am confident this will get sorted out.
Update: 12/29/21 7:54 a.m. Eastern: Per several commenters Tuesday morning Conservation International transactions which took place before the offer was pulled are now showing up with bonuses. However purchases from other vendors done before the cutoff, but that posted with later transaction dates, do not. Still interested in more data points – thank you!
Update: 12/29/21 6:37 a.m. Eastern: And miles are back in SimplyMiles accounts (not yet in AAdvantage accounts at aa.com).
Curious to hear from readers whether Tuesday morning transactions are reflected now, and whether any transactions with merchants other than Conservation International done while the promo was alive but that posted with dates after it ended have received bonuses?
Update: 12/27/21 7:48 p.m. Eastern: And just like that miles have disappeared. I am not panicking. The fact that they posted the miles suggests they have the data! They didn’t post Tuesday morning transactions initially even though they had promised to honor the deal up until the time it was officially pulled. (And some transactions that were done prior to the deal being pulled – for things other than the charity offer – posted with later dates without the bonus.)
I’m confident miles will come back, hopefully fixing some of the initial problems. Let’s all see what materializes on Tuesday.
Update: 12/27/21: I’ve been checking my account every day, sometimes twice a day – usually first thing in the morning (in case anything posted overnight) and then again midday. Miles are finally showing up as pending on the SimplyMiles site! The miles don’t show up in your AAdvantage account yet. That’s fine. That’ll take days or weeks. But this is real progress.
The deal of the year allowed you to buy American AAdvantage miles for less than half a cent apiece, which is unprecedented – taking advantage of an opportunity to earn 40 miles per dollar on a donation to Conservation International through Mastercard, combined with an end of year quintuple miles bonus – together that meant earning 240 miles per dollar spent. See this post for full details.
The response was huge. The deal was supposed to last through December 27th or “while supplies last.” It was shut down mere days after launch, on Tuesday morning December 14th.
Initially American Airlines put up a notice saying they were honoring transactions through Sunday night – even though they’d continued to promote the offer for nearly a day and a half after that. That notice was taken down. And we’ve had to wait while American and Mastercard, who partner on SimplyMiles, worked out what to do.
Good news. It took a little bit of time, but American Airlines shared with me that the deal will be fully honored for transactions made through the point at which they took down the offer.
We are pleased to credit AAdvantage accounts with miles for those customers who activated the SimplyMiles 5X promotion and made purchases and donations by 10 a.m. CT on Tuesday, December 14, 2021. We are excited that members are able to use the SimplyMiles platform to earn AAdvantage miles on every day purchases.
Congratulations to everyone who got in on this deal. It’s hard to overstate just how incredible this offer was. And kudos to American Airlines and Mastercard for honoring the offer made to customers even if it might have been considered “too good to be true.”