Hyatt has already extended reservations flexibility through June 30, including refunds for prepaid hotel reservations for those who need or want to cancel.
They’ve also now worked through how to handle elite status, upgrade certificates, and free night awards. And they’re also announcing a further pause to expiration of points.
- Expiring points: Points will not expire again until 2021. Normally points expire for accounts without activity for 24 months. They’ve suspended points expiration through the end of 2021.
- Elite status: all member status that would expire February 28, 2021 will be extended a year and expire February 28, 2022.
- Suite and club upgrade awards: All unused upgrade awards that were scheduled to expire March 1, 2020 through December 31, 2020 are extended through December 31, 2021.
- Free night awards: unused category 1-4 and 1-7 free night awards that were set to expire March 1, 2020 through December 31, 2020 – such as those from Hyatt credit cards, earned from staying a each increment of 5 Hyatt brands, or earned from staying at 30 and 60 nights in a year – will be extended through December 31, 2021. This bit actually surprises me in its generosity because the shelf life of a free night award is usually measured in months.
Park Hyatt Chennai Suite
The way free night and upgrade award extensions will work is,
Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired.
Members with current elite status keep their status, and keep their unused confirmed upgrades, even if they don’t complete the normal requirements for status this year.
However they won’t receive the benefits that come with every 10 nights of stays.
|10||25k base points or 3 meetings||Discoverist|
|20||35k base points||2 club lounge access awards|
|30||50k base points or 10 meetings||Explorist, 2 club access awards, cat 1-4 free night|
|40||65k base points||5k points or $100 Hyatt gift card or 10k points off FIND experience|
|50||80k base points||2 confirmed suite upgrade awards|
|60||100k base points or 20 meetings||Globalist, 2 suite upgrade awards, cat 1-7 free night, concierge|
|70||N/A||10,000 points or suite upgrade award|
|80||N/A||10,000 points or suite upgrade award|
|90||N/A||10,000 points or suite upgrade award|
|100||N/A||10,000 points or suite upgrade award|
In other words a current Globalist member will still receive upgrades and breakfast on property, but they won’t receive a free (category 1-4) night for staying 30 nights, additional confirmed suite upgrades at 50 and 60 nights, or a free (category 1-7) night for staying 60 nights.
That seems more than reasonable to me, it says this year’s status, upgrades and free nights can be paused and used next year. And at the same time, there’s still a program benefit to continuing to stay with Hyatt when you’re able.
There’s actually one exception and this will benefit Globalist members who aren’t able to stay 60 nights this year. The dedicated Hyatt concierge is a 60 night benefit rather than a Globalist benefit. I spoke with Amy Weinberg, Senior Vice President for the World of Hyatt program, and she told me that Globalists who currently have a Hyatt concierge will keep them next year. (And though Marriott has laid off many of their equivalent Ambassador agents, Hyatt is not doing so.)
Finally Ms. Weinberg noted that this week the Hyatt app launched content through their Headspace content alliance, giving members trial Headspace access for guided meditation.
Just as I’m unlikely to take advantage of Hyatt’s Exhale partnership, my wife would attest that mindfulness is hardly my area of focus. (You might even say that I couldn’t find ‘true north’ if I had a compass and was firmly planted in the Arctic.)