Review: Hyatt Regency Sydney

I’d never expect to write a Hyatt Regency Sydney review. I’ve stayed at the Park Hyatt Sydney on my last half dozen visits. However on this trip the Regency just made more sense for us.

That’s because my wife and I were traveling with our three year old daughter. On our last visit to Sydney she was five months old. This time we wanted her to have a separate room, and at the Hyatt Regency we could confirm a suite while the Park Hyatt doesn’t have standard suites to confirm upgrades to.

Confirmed suite upgrades (whether via certificate or points) book into suites that I understand are great rooms with incredible views of Darling Harbour – but are really just one larger room. I emailed with the hotel about my preference for a separate living rom/bedroom setup and noting that executive suites were selling for just US$10 more per night and could I buy up? They gladly confirmed an Executive Suit as a further complimentary upgrade in advance.

The Hyatt Regency is the former Four Points Sydney, renovated in 2016. Rooms are generally small but modern with outstanding views of Darling Harbour. It’s a location that’s very walkable to much of the city, though a full 20 minute walk to Circular Quay and the Park Hyatt.

The property has no pool, and the lobby bar was closed while we were there. So was the club lounge (still). There’s a rooftop bar, which would have been a great spot to see some of Vivid Sydney which was on while we were there, but we didn’t head up there with our 3 year old daughter. There’s a mini-mart directly across the street from the entrance of the hotel which is great for convenience items.

Close to arrive rates at the property were over AU$500 per night, about double what I’ve often seen here.

We arrived off of our Air Canada flight from Vancouver, and turned up at the hotel around 10 a.m. Since I was traveling with my wife and daughter I didn’t want to risk a room not being ready, so I booked the night before. That’s not anything I’d normally do. When I was a Starwood Ambassador I’d use Your24 to ensure room availability on arrival, and I’ve never had a problem with early check-in at the Park Hyatt. But after so much traveling with a toddler a five hour wait for a room is more than I’d wanted to risk.

hyatt regency sydney review
Front of Hotel

Hyatt Regency Sydney Review Executive Suite

The executive suite is small, but much better than a 300 square foot standard room here, and perfectly functional for the three of us. We moved some furniture around in the living room to make space for a rollaway bed for our daughter.

At check-in I was told that the bed had already been placed in the room. It wasn’t there, and we had to call for it several times, but it made its way eventually. I wanted to give my daughter a chance to nap, and was anxious for that to happen quickly, because the strategy was an early nap to help her keep going through the day through dinner (she’d slept 7-8 hours on the flight) not such a long nap later in the day that would ruin her sleep later that night.

She slept in the suite’s living room, we slept in the bedroom. There was enough room for our luggage – traveling with a 3 year old for two and a half weeks involves bags, at least for us – but only by using some of the floor around the room as well. The bathroom was large, but with just one sink. There was a large tub which I don’t usually value except when traveling with my daughter.

hyatt regency sydney review bed
Bed


Closet

hyatt regency sydney review bathroom
Bathroom


Shower


Wall-mounted toiletries

On the shelf behind the toilet struck me as an odd place to put a note saying that the water is drinkable in Sydney.


Drinking water sign above toilet

hyatt regency sydney review suite living room
Living Room


Living Room

hyatt regency sydney balcony
Balcony


Balcony

hyatt regency sydney view
View


View


View

The hotel offered daily housekeeping, which was great, and also had room service. So though some venues were closed, including the club lounge, service is returning to the property.

Hyatt Regency Sydney Review: Breakfast

Breakfast here is full buffet only. And that restaurant breakfast is the Globalist benefit here since the hotel’s club lounge had not re-opened. The lounge was the highlight of the property before, with strong offerings and fantastic views. (Some guests report receiving a cocktail voucher due to the lounge being closed, we did not.)

The restaurant is several steps up from the lobby level. When you arrive they’ll take your room number as you enter and then seat you. You never see a check, everything is handled at check-in to the restaurant.

On our first morning the place was an absolute zoo, with the hotel hosting a conference. It was difficult to talk because the restaurant was so loud from the crowd. Things settled down on future mornings.

Nonetheless service was generally lacking in the restaurant. It’s difficult to flag down servers of any kind (especially since there’ll be no check to sign) so ask for your choice of coffee or espresso drinks right as you’re seated and if you want more be alert for someone to assist you.

The buffet was certainly very good for a Hyatt Regency, with fruit, meat and cheeses, smoked trout and breads and various hot items – along with a cooked-to-order egg station where you place your own meats and vegetables for omelettes into a small ball (one bowl per person!), write your name on a paper slip and mark whether you’d like cheese, and then they’ll return the eggs with slip for you to pick up.


Entrance to breakfast


Host stand


Dining room


Dining room


Meats and cheeses


Fruit

Conclusion

My overall Hyatt Regency Sydney review is that everyone was friendly, and service was fine except for having to request a rollaway bed several times that I’d been told was already in the room.

The hotel has a good location, and small rooms, but the ability to upgrade to a suite here was a real advantage. For Hyatt Globalists the club lounge used to be the highlight and I wouldn’t call this hotel a no-brainer choice or a great elite member value until and unless that returns. Still, the hotel serve a real purpose for me and I have no real complaints about the stay.

Breakfast here could certainly be a bit of a free-for-all. But this stay did the trick for us. It’s not luxury in the sense that the Park Hyatt is, but I was able to secure a suite and there aren’t true suite upgrades at the Park Hyatt.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. Having travelled to Sydney numerous times for business and leisure, I’ve yet to find a truly remarkable hotel there when it comes to service and amenities at the top of end of the spectrum, with the possible exception of the over priced Park Hyatt, which, while a very nice property, you are really only paying a premium due to its location and views of the Opera House.

    The Shangri-La is a dated relic of the 1990s, with bad service all around, though its rooms are plush and quiet and reasonably large. The Swissotel is just OK, with rooms renovated to an Ikea style but again, all a bit soulless.

  2. This hotel used to be a Four Points. Was a good Four Points. But a mediocre Hyatt Regency.

  3. This looks like such a generic hyatt regency on the inside and not in a good way.

    I also hate when I arrive at a hotel to see a large conference happening. It always reduces the service levels you are going to experience.

  4. Gary- Could you talk a little about Sydney now as compared to pre-pandemic? I so want to return home but am concerned its still too locked down to enjoy. Is that a fair assumption?

  5. @Love to Fly

    I’m in Sydney. Everything is open – bars, restaurants, pubs, clubs, etc – and has been since December. It’s all back to normal. No masks are required anywhere (except in a hospital, aged care or public transport).

    Definitely not too locked down to enjoy, but the weather at the moment is a huge dampener…pun intended.

    Hope that helps

  6. Enjoyed several nights at the Park Hyatt Sydney in late 2016, courtesy of the Category 1-7 certificates that came with the Chase Hyatt Visa at the time. But given the scarcity of reward night availability at PH Sydney and its recent move up to Category 8, I’ve been keen to know more about the Hyatt Regency Sydney, so glad to see this review.

    @Gary, so which of these Hyatt properties will you book the next time you visit Sydney (and why)?

  7. This hotel was originally a Hotel Nikko when it first opened, before becoming a Four Points, and then a Hyatt.

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