Calls are recorded for quality assurance. Of course airlines can pull up calls when it suits them, they don’t do it on demand for customers, and when we push those calls often can’t be found or recordings are corrupted. A subpeona could change that.
William J. Dicks is suing United over a phone call to reservations. He claims the agent commented on his last name. Dicks.
The male reservations representative allegedy:
- Asked if Dicks was alone, and what he’d do to the agent if they were together.
- Asked if Dicks used “protection” with his girlfriend.
- Asked Dicks’ girlfriend’s age.
- …Asked where might find pictures of Dicks on social media
What I don’t understand here is that William Dicks stayed on the call for 48 minutes. The lawsuit tries to explain this away by claiming he needed to “gain[..] his necessary flight information.”
Implausibly, to demonstrate damages he says “the experience brought back the trauma of childhood teasing over his name, made him fearful the agent might appear at gates when Dicks traveled” and “his self-worth suffered to the degree that he broke up with his girlfriend.”
Let’s repeat that for emphasis. A phone call to United that he willingly stayed on for 48 minutes made the man break up with his girlfriend.
My theory is this was mind control gone bad. The agent is Scott Baio and this is a science experiment at United intended to force customers to buy up from Basic Economy and like it and this agent used Scott Kirby’s new great power for his own amusement.