Hawaii requires a negative Covid-19 test in order to avoid 14 day quarantine on arrival. But the process is cumbersome, error-prone, and anything but transparent. Some airlines, and now CLEAR, offer services to pre-validate documents to help avoid a passenger getting rejected by Hawaii despite a valid negative test, but who knows? Even that may not work.
One family was forced to split up, with the husband flying back across the ocean to Los Angeles to get a new test, after Hawaii rejected his negative Covid-19 assessment from the world-famous Mayo Clinic.
“We had a very stressful year,” Joan stated. “My family had a lot of deaths, including my 50-year-old sister and my dad.”
The trip has turned into a nightmare, where they have more questions than answers.
“My COVID-19 test was from Walgreen’s lab where I sat in the car and swabbed my own nose, and Hawaii accepted that,” said Joan. “My husband’s test was taken at a hospital by a registered nurse and yet it was denied as a non-trusted partner.”
Since the family arrived in Hawaii too late for him to catch a new plane to Los Angeles, he slept in the car his wife rented and then caught a 5 hour flight in the morning. He expects to be back by Valentine’s Day with a drugstore test, but Hawaii’s ‘trusted lab’ program simply makes no sense if they reject results from the Mayo Clinic.
- Hawaii does not offer testing on arrival, though since they have even accepted a rapid test there’s no valid reason for this.
- The state lists trusted partners on their website, but doesn’t list all of their partners. For instance partners of partners (like a test via an American Airlines partner) are accepted without being listed. It’s nearly impossible to know with certainty in advance whether a test is actually acceptable.
- PCR tests from the most respected hospitals in the world are rejected if they aren’t on the list even as rapid antigen tests from partners of partners have been considered valid.
The state has rejected tests they’ve accepted previously for the same passengers and rejected perfectly valid tests by mistake telling a family they had to quarantine for two weeks despite a negative test. (The state caught their error – after the family had landed back in California.)