Marriott Extending Status, Waiving Cancel Fees and Points Expiration For Chinese Members

Following a similar move already announced by Hyatt, Marriott is extending elite status by a year for residents of China and its Special Administrative Regions (as well as Taiwan so as not to get in trouble by differentiating it) due to the coronavirus outbreak and concomitant drop in travel to and from the region. This is based on account address date as of February 1, 2020.

Marriott is also extending Suite Night Awards and Free Night awards for these customers won’t expire points in these members’ accounts until February 2021.

Finally Marriott is waiving hotel cancellation rules through March 15, 220 for:

  • All guests with reservations at hotels in mainland China, Taiwan, Hong Kong, and Macau – business there has already dropped to almost nothing (Hyatt announced their mainland China business is down 90%).
  • All guests with account addresses in these regions who are traveling to Marriotts anywhere in the world.

Here are details of the Bonvoy exemptions:

Extension of Elite status:

The above-mentioned qualifying Marriott Bonvoy Elite members will now keep their status until February 2022 instead of February 2021.

Extension of Suite Night Awards (SNA) and Free Night Awards expiration dates:

Valid Suite Night Awards (SNA) with an expiration date of December 31, 2020, earned through our Annual Choice Benefit will receive an updated expiration date of December 31, 2021. Members who have requested their SNA but not yet completed their stay can cancel their reservation, which returns the SNA to their account, and then reschedule their stay.

Valid Free Night Awards earned by members located in mainland China, Hong Kong SAR, Macau SAR and Taiwan, through our Annual Choice Benefit or promotions that have a 2020 expiration date will be extended 12 months into 2021.

The above updates regarding Extension of Elite status, SNA’s and Free Night Awards will be reflected in member accounts by the end of April 2020.

Exemption of points expiration date:

Members located in mainland China, Hong Kong SAR, Macau SAR and Taiwan with a points expiration date prior to February 2021, will be granted additional time to remain active in the program. Points Expiration will resume February 2021 for members who have been inactive for the previous 24-consecutive months per our standard program rules.

About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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Comments

  1. I do not get this.

    They are extending status for folks who failed to requalify based on 2019 activity, BEFORE, the health issue arose? It would be more sensible to assure those in impacted areas that whatever status they earned in 2019 would not be reduced based on 2020 activity.

    No?

  2. @jfhscott – if folks with China/Taiwan/HK/Macau addresses earned status in 2019 for 2020 that status will be extended automatically for 2021. The determination of residence is based on account address as of February 1, 2020.

  3. Well, it’s fair enough. But others will miss out: those whose work/leisure takes them to those places ( now on travel restrictions/advice/warnings of one kind or another). I guess trying to offer something to those affected would be too complicated.

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