On Monday I wrote that American would be treating its super secret ‘ConciergeKey’ status as a new top elite tier for upgrades and wait lists. ConciergeKey members will clear domestic upgrades ahead of Executive Platinums, beginning 120 hours prior to departure.
As I wrote at the time, ConciergeKey began mostly for corporate travel buyers and folks in their old VIP program back in 2007, and gradually expanded to individual high revenue customers.
- Benefits have primarily centered around assistance during irregular operations. ConciergeKey provides airport escorts and pre-boarding sometimes as well as a dedicated customer service line. Members get access to international first class (“Flagship”) check-in.
- ConciergeKey supposedly gets proactive monitoring of flights for rebooking assistance.
- It also comes with an Admirals Club membership and members can use miles to upgrade without paying the cash co-pay required of other members.
You cannot qualify for ConciergeKey with a specific amount of flying or a published amount of spending, however over $50,000 in a year may be enough (or buying a $50,000 ‘AAirpass’). ConciergeKey is also given out to decision-makers of big corporate contracts.
ConciergeKey members have told me that they’ll receive new boarding privileges next year as well. But the biggest new benefit may turn out to be Next Flight Guarantee in the event of irregular operations. Per Traveling Better:
Starting in January if a ConciergeKey member’s flight is cancelled or delayed more than 3 hours, they (and a companion) are entitled to travel on the next flight in coach even if it is sold out. American will bump another customer to make this happen.