Earlier today I noted Lewis Lazare‘s Chicago Business Journal story that a new American Airlines memo to flight attendants was aiming to rein in their inflight credit card marketing.
The piece said American was telling flight attendants not to market the card when passengers are trying to sleep, or during emergencies, and to read the card announcement script verbatim. Too often flight attendants make claims about what the initial bonus offer will provide in award travel that are implausible.
However an American Airlines spokesperson tells me that Lazare got it wrong, he didn’t have a new memo to flight attendants, just their standard training.
To be clear, there is no new memo to flight attendants. When flight attendants come in for recurrent training, those who have chosen to participate in the program will receive training about the program. Customers and flight attendants value the offering and there has been no change to the program or the training.
With no changes, then, it seems we can expect flight attendants to continue to ignore their training with impunity. In one story relayed to me today, “some [flight attendants] walk down the aisle waving applications saying ‘please pay for my groceries’.”