The hotel had risked closure the prior week but had supposedly put together a financial rescue. That fell apart. Guests staying at the hotel were told on Tuesday that they’d need to check out by 11 a.m. on Thursday however people returned to their rooms Thursday morning to find themselves already locked out. The office was locked and no one was inside.
Some guests found their key cards no longer worked. They shivered in the parking lot as they waited for a locksmith to bring in tools and get them into their rooms to retrieve their things.
…”Marriott is on the name,” Henderson said. “We all trust Marriott, but how can Marriott not be informed? It seems like the corporation would have something in place. They could float this place until everyone could get out. We got notified two days ago about noon.”
Residence Inn Winston-Salem University Area, Credit: Marriott
One person staying on property reported spending hours on the phone with Marriott “trying to get the..chain to help.” The chain directed people to go into the office and get staff to find them somewhere else to stay. These were the employees who had just lost their jobs, and who abandoned the property early. Great strategy.
Marriott also reportedly stated “they were under no legal obligation to help” although eventually helped guests transfer to another Residence Inn.
Property owner Illinois-based Portfolio Hotels & Resorts is facing foreclosure of their propertise for defaulting on $10.5 million in loans issued in 2018. Portfolio employees reportedly had not been receiving their pay.
(HT: Reid F.)