About Gary Leff

Gary Leff is one of the foremost experts in the field of miles, points, and frequent business travel - a topic he has covered since 2002. Co-founder of frequent flyer community InsideFlyer.com, emcee of the Freddie Awards, and named one of the "World's Top Travel Experts" by Conde' Nast Traveler (2010-Present) Gary has been a guest on most major news media, profiled in several top print publications, and published broadly on the topic of consumer loyalty. More About Gary »

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  1. Parker is an idiot. He cannot operate an efficient, profitable airline. So, to deflect, he touts diversity, inclusion and climate change.

    Here’s to your retirement underneath a rock large enough to hide your fat butt, Doug.

  2. This past week I took Delta to LAX and flew back on AA. Night and day experience.
    By the way, there were only 4 people in first class on our American Eagle that we connected on through Chicago.
    I do not know, but this may be an indication of the public walking away from Doug and AA.

  3. I may not care for my customers, and have a worthless FA throw off two year old’s and let them refuse to serve a full meal service, but we make up for it by using a shoe horn to fit in our victims into their tiny seats and toilets that proves we’re better than United and Delta because we have new planes. And it’s ok that I don’t make money flying planes because I rip off American taxpayers.

    The only one stupider are Dougie’s customers, who continue to take the crap that he shovels on to their plates.

  4. So hypocritical to tout ESG but treat people, their customers, with such contempt. Parker needs to climb down out of his ivory tower and spend a month as a hidden boss flying in Coach. If United gives me better service and a better travel experience, I cannot care less about AA’s environmental rating.
    Besides, lots of news articles right now that ESG rating companies are using smoke and mirrors to create artificial ESG ratings to satisfy the funds looking for that qualification. I look at returns on my investment in a company, not whether the CEO wears a BLM wrist band.

  5. The only environmental factoid that matters is that American burned 25% more fuel to generate less revenue than Delta – and still loses a billion dollars more – in the 4th quarter.
    Not only did Delta pay 26 cents/gallon less than American because of Delta’s refinery strategy but Delta also operates a far more fuel efficient fleet as evidenced by their revenue and fuel burn numbers.

    So, dumb Doug can throw all the dirt he wants but the real facts are clear for anyone that bothers to do a modicum of research.

  6. Maybe if this moron had focused on customer service instead of his leftist causes, then American would not be considered one of the worst airlines in America.

  7. Dougie’s overt destruction of a once great legacy carrier has qualified him to become Biden’s advisor on airlines to continue the self-destructive trend in Washington.

    Amazing how it took two ex-airline CEOs to pummel Amtrak and negate any sense of customer service.

  8. I have no idea what the relation of the ESG fund critiques are to American Airlines being listed in an index, but since we’re going to go there, the idea that ESG funds leave money on the table has been debunked time and time again

    https://www.mdpi.com/2071-1050/13/23/13253

    https://www.morganstanley.com/ideas/esg-funds-outperform-peers-coronavirus

    https://www.spglobal.com/marketintelligence/en/news-insights/latest-news-headlines/most-esg-funds-outperformed-s-p-500-in-early-2021-as-studies-debate-why-64811634

  9. @Jim debunked? that’s one thing to call it. You can do well by doing good as it were but you necessarily take profitable opportunities off the table which means not doing as well as you could.

    Saying they did well over a period of time – which is all your links suggest – does not dispute this at all. Of course a set of stocks can do well for a specific period of time. Outperforming S&P in a defined period is a non-sequitur. And non-ESG funds can invest in these same stocks PLUS OTHER PROFITABLE NON-ESG STOCKS!

    https://www.aqr.com/Insights/Perspectives/Virtue-is-its-Own-Reward-Or-One-Mans-Ceiling-is-Another-Mans-Floor

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